How to cancel an Amazon subscription
You can cancel most Amazon subscriptions directly through your Amazon account settings without contacting customer service. The steps differ slightly depending on whether you are cancelling Prime, a magazine or newspaper subscription, or a subscription box service like Subscribe & Save. Most cancellations take effect immediately, though some services let you finish a billing period first.
Amazon does not send a confirmation email when you cancel, so you will need to take a screenshot of the cancellation page for your records. If you cannot find a cancellation option in your Amazon account, the subscription may be managed by a third-party company rather than Amazon directly.
Key Takeaways
- Prime memberships cancel through Account & Lists > Your Account > Memberships and Subscriptions, and refunds are issued within two to three business days if you cancel within the first week of your billing cycle.
- Subscribe & Save orders can be paused or cancelled from Your Orders, and pausing stops shipments without permanently closing the subscription.
- Digital subscriptions like Kindle Unlimited and magazine subscriptions cancel from Manage Your Content and Devices under the Subscriptions tab.
- Cancellation is final once confirmed — take a screenshot of the cancellation page since Amazon does not send confirmation emails.
- If you cannot locate the cancellation option, the subscription may be managed through a third-party app or service rather than Amazon directly.
Cancelling Amazon Prime
To cancel Prime, sign into your Amazon account and go to Account & Lists in the top right corner. Select Your Account, then scroll down and click Memberships and Subscriptions. Find the Prime membership section and click Edit membership. You will see an option to Cancel membership at the bottom of the page.
Amazon will show you a cancellation reason form and offer you a discount to stay. You can skip this and proceed to cancel. Once you confirm, your Prime membership ends immediately. If you cancel within the first week of a billing cycle, Amazon issues a refund within two to three business days. After the first week, no refund is issued, but your membership still ends on the date you requested.
If you signed up for a free trial and cancel before it ends, you will not be charged. The cancellation takes effect right away, and you lose access to Prime Video, Prime Reading, and fast shipping immediately. Any content you downloaded to your device may remain, but you cannot stream or access new content once the membership ends.
Cancelling Subscribe & Save orders
Subscribe & Save is Amazon's recurring delivery service for household items, groceries, and other products. To cancel or pause an order, go to Returns Orders and select Your Orders. Find the Subscribe & Save item you want to change and click Manage subscription.
You have two options: Pause subscription or Cancel subscription. Pausing stops future shipments for a set number of months (usually up to 12) without permanently closing the subscription. Cancelling removes the item from your recurring orders entirely. If you cancel, you can always reorder the item later as a one-time purchase or set up a new subscription.
Cancellations take effect immediately, and you will not be charged for the next scheduled delivery. If a shipment has already been processed and is on its way, you cannot cancel that specific order through this method — you would need to refuse delivery or contact Amazon customer service for a refund. Cancelling the subscription only stops future deliveries, not ones already in transit.
Cancelling Kindle Unlimited and digital subscriptions
Kindle Unlimited, Prime Reading, and magazine or newspaper subscriptions are managed from a different location. Sign into your Amazon account and go to Account & Lists, then select Your Account. Scroll down and click Manage Your Content and Devices.
Once there, click the Subscriptions tab at the top. You will see a list of all active digital subscriptions. Find the one you want to cancel and click Actions, then Cancel subscription. Confirm the cancellation on the next screen.
For Kindle Unlimited specifically, your access ends immediately after cancellation, and you lose the ability to borrow books. Any books you have checked out remain on your device but cannot be re-borrowed. Magazine and newspaper subscriptions typically end at the end of your current billing period, not immediately, so you may retain access until that date.
Verifying your cancellation and tracking refunds
To verify the cancellation went through, return to the same page where you cancelled and check that the subscription no longer appears in your list. Take a screenshot of the page showing the cancellation for your records in case you need to reference it later. This is important because Amazon does not send confirmation emails.
If you cancelled Prime and are owed a refund, check your account under Account & Lists > Your Account > Login & Security > Your Payments to see the refund status. Refunds appear as a credit to your original payment method within two to three business days. If more than three business days have passed and you do not see the refund, contact Amazon customer service with your cancellation screenshot.
If you cancelled a Subscribe & Save order and a shipment was already in transit, you will need to refuse delivery when it arrives or contact Amazon customer service to return the item and request a refund. Keep your cancellation confirmation screenshot to show when you cancelled the subscription.
Cancelling subscriptions through third-party apps or services
Some subscriptions billed through Amazon are actually managed by third-party companies. Examples include Audible (audiobooks), Scribd, or app-based services that use Amazon as the payment processor. If you cannot find a subscription in your Amazon account settings, it may be managed elsewhere.
Check your email for subscription confirmation messages from the service itself. These emails usually contain a link to manage or cancel the subscription directly with the provider. You can also search your Amazon account for the company name under Account & Lists > Your Account > Login & Security > Your Payments to see what is being charged and by whom.
If the subscription is listed as coming from a third-party seller or app, you may need to cancel it through that company's website or app rather than through Amazon. Contact the company directly if you cannot locate a cancellation option. You can also reach out to Amazon customer service if you believe the charge is unauthorized or if you need help identifying which company is billing you.
Frequently Asked Questions
Will I get a refund if I cancel Prime mid-month?
You receive a refund only if you cancel within the first week of your billing cycle. After the first week, no refund is issued, but your membership still ends on the date you requested. The refund is credited to your original payment method within two to three business days.
Can I cancel a Subscribe & Save order that is already being shipped?
No, you cannot cancel through your account once a shipment has left the warehouse. You must refuse delivery when it arrives or contact Amazon customer service to request a return and refund. Cancelling the subscription only stops future deliveries, not ones already in transit.
What if I cannot find the cancel button for my subscription?
The subscription may be managed by a third-party company rather than Amazon directly. Check your email for messages from the service provider and look for a cancellation link there. You can also contact the company directly to cancel, or reach out to Amazon customer service if you believe the charge is unauthorized.
Do I lose access to Prime Video immediately after cancelling Prime?
Yes, you lose access to Prime Video, Prime Reading, and fast shipping immediately upon cancellation. Any content you downloaded to your device may remain, but you cannot stream or access new content once the membership ends.
Can I reactivate a cancelled subscription later?
Yes, you can sign up for the same subscription again at any time. For Prime, you can restart your membership through the same Memberships and Subscriptions page. For Subscribe & Save, you can create a new subscription for the same item or reorder it as a one-time purchase.