How to cancel Chegg

You can cancel your Chegg subscription through your account settings on the Chegg website or mobile app. Log in, go to your account menu, find the subscription or billing section, and select the option to cancel. Chegg will usually ask you to confirm the cancellation and may offer a discount to keep you as a customer — you can accept or decline.

The cancellation takes effect at the end of your current billing cycle, not immediately. If you cancel mid-month, you keep access until your next renewal date. Chegg does not refund the portion of the month you have already paid, though some states have different rules about refunds for subscription services.

If you cannot find the cancellation option in your account settings, contact Chegg customer support through the help section of their website or app. Have your account email and subscription details ready.

Key Takeaways

  • Cancellation happens through your Chegg account settings under subscription or billing, and takes effect at the end of your current billing cycle.
  • You will keep access to Chegg until your next renewal date even after you cancel, so you do not lose service immediately.
  • Chegg typically does not refund unused portions of your current billing period, though state law may require a refund in some cases.
  • If you see a discount offer when you try to cancel, you can decline it and proceed with cancellation without being pressured to stay.
  • Contact Chegg support if the cancellation button does not appear in your account settings or if you have trouble completing the process.

What happens to your account after cancellation

After you cancel, your Chegg account remains open but your subscription access ends on your renewal date. You will not be charged again. Any textbooks you rented through Chegg will need to be returned according to the rental agreement terms — usually by mail in a prepaid label Chegg provides.

If you had a Chegg Study subscription (for homework help and textbook solutions), that access stops when your subscription ends. Any notes or saved materials you created in the app may or may not be retrievable after cancellation, depending on Chegg's policy at the time. Download or save anything you want to keep before your subscription ends.

Refunds and what you are owed

Chegg does not refund the current billing period when you cancel mid-cycle. If you paid $14.95 for a month and cancel on day 10, you lose the remaining 20 days of payment. This is standard for most subscription services.

Some states — including California, New York, and Illinois — have laws requiring subscription services to refund unused portions or to make cancellation as easy as the sign-up process. If you live in one of these states, you may have a right to a refund. Check your state's attorney general website or consumer protection office for the exact rules.

If Chegg charged you after you cancelled, or if you believe you were charged in error, contact their customer support with your billing statement and the date you cancelled. Keep records of all cancellation confirmations.

Stopping automatic renewal charges

Cancelling your subscription stops automatic renewal. Once your current billing cycle ends, Chegg will not charge your payment method again. You do not need to take any additional steps to prevent future charges after you complete the cancellation.

If you see a charge from Chegg after your cancellation date has passed, contact your bank or credit card company to dispute it. You can also contact Chegg support with proof of your cancellation. Keep the cancellation confirmation email Chegg sends you — it shows the date your subscription ends.

Reactivating your subscription later

If you cancel and later want to use Chegg again, you can log back into your account and restart your subscription. Chegg may offer a promotional rate for returning customers. Your old account information, saved materials, and rental history remain tied to your account.

You do not have to create a new account. Simply log in with your original email and password, go to the subscription section, and choose a plan. You will be charged starting on the date you reactivate.

Frequently Asked Questions

Will I lose access to my textbooks immediately after I cancel?

No. You keep access to any rented textbooks until your subscription renewal date. After that date, you will no longer be able to view or access the rental. You will receive a prepaid return label to mail the physical book back to Chegg.

Can I get a refund if I cancel within a few days of signing up?

Chegg's standard policy does not refund unused portions of your billing period. However, if you live in California, New York, Illinois, or another state with subscription refund laws, you may have the right to a refund within a certain window (often 3 to 10 days). Check your state's consumer protection rules or contact Chegg support to ask about your state's requirements.

What if I forgot my password and cannot log in to cancel?

Use the "Forgot Password" option on the Chegg login page to reset it. If you still cannot access your account, contact Chegg customer support with your account email address. They can help you regain access or cancel the subscription on your behalf.

Will cancelling affect my Chegg Study homework help separately from textbook rentals?

Chegg Study and textbook rentals are part of the same subscription. When you cancel your subscription, both services stop at the end of your billing cycle. If you only want to stop one service, contact Chegg support to see if they offer separate plans or downgrades.