How to cancel a Roku subscription
You can cancel most Roku subscriptions directly through your Roku account settings on any device — a TV, phone, or computer. The process takes about two minutes and stops charges immediately for monthly plans. Roku does not charge a cancellation fee, and you keep access to the service through the end of the billing period you already paid for.
The exact steps depend on whether you subscribed through Roku directly or through another service like Apple, Google Play, or Amazon. If you subscribed through Roku's own system, you cancel in your account settings. If you subscribed through a third-party platform, you cancel through that platform instead — Roku cannot process the cancellation for you.
Key Takeaways
- Roku subscriptions you bought directly through Roku cancel in your account settings under "Manage subscriptions," and the change takes effect immediately.
- If you subscribed through Apple, Google Play, Amazon, or another third party, you must cancel through that platform, not through Roku.
- You retain access to the service through the end of your current billing period even after you cancel.
- Roku does not charge a cancellation fee, and you can resubscribe at any time without penalty.
Cancel a subscription you bought directly from Roku
Log into your Roku account on any web browser or go to the Roku mobile app. On a web browser, go to my.roku.com, sign in with your email and password, and select "Manage subscriptions" from the menu. You will see a list of all active subscriptions tied to your account.
Find the subscription you want to cancel and select it. A details page will open showing the subscription name, next billing date, and price. Look for a "Cancel subscription" or "Unsubscribe" button — the exact wording varies by subscription. Click it, and Roku will ask you to confirm the cancellation. After you confirm, the subscription stops and you will receive a confirmation email.
If you are using the Roku mobile app instead, the steps are similar: open the app, go to your account settings, find "Manage subscriptions," select the subscription, and tap the cancel option. The cancellation takes effect right away regardless of which device you use.
Cancel a subscription you bought through a third-party platform
If you subscribed through Apple, Google Play, Amazon Prime Video Channels, or another third-party service, you must cancel through that same platform. Roku cannot process the cancellation for you, and canceling in your Roku account settings will not stop the charges.
For Apple subscriptions, open the Settings app on your iPhone, iPad, or Mac, go to your name at the top, select "Subscriptions," find the Roku subscription, and tap "Cancel Subscription." For Google Play, open the Google Play app on an Android phone, go to your account menu, select "Subscriptions," find the Roku subscription, and tap "Cancel." For Amazon Prime Video Channels, log into your Amazon account on a web browser, go to "Your Account," select "Memberships and Subscriptions," find the Roku subscription, and click "Cancel Channel."
Each platform processes the cancellation on its own schedule, usually within one to two business days. You will receive a confirmation from that platform, not from Roku. If charges continue after you cancel, contact the third-party platform's customer service, as they control the billing.
What happens after you cancel
Your subscription stops charging immediately after cancellation. However, you keep access to the service through the end of the billing period you already paid for. For example, if your monthly subscription renews on the 15th and you cancel on the 5th, you can still use the service until the 15th at no additional cost.
After your access ends, you will no longer see the subscription in your Roku account. If you want to resubscribe later, you can do so at any time through the same method you used originally — there is no waiting period or penalty.
If you cannot find the cancel button
Some older subscriptions or regional services may not show a visible cancel button in your account settings. If this happens, try accessing your account on a web browser rather than the mobile app, as the web version sometimes displays more options.
If you still cannot locate the cancel option, contact Roku support through their website at support.roku.com. You will need your account email and the name of the subscription you want to cancel. Roku support can cancel the subscription on your behalf, though the process may take a few business days.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Roku and most third-party platforms do not issue refunds for partial months. You keep access through the end of the billing period you paid for, but you will not receive money back for unused days.
Can I pause a subscription instead of canceling it?
Roku does not offer a pause feature for most subscriptions. Your options are to keep the subscription active or cancel it. If you think you might return, canceling and resubscribing later is free and takes the same two minutes.
What if my subscription keeps charging after I canceled?
If you canceled through Roku directly, contact Roku support at support.roku.com with your cancellation confirmation email. If you canceled through a third party like Apple or Google Play, contact that platform's support team, as they control the billing and refunds.
Do I lose my saved shows or watchlist when I cancel?
Canceling the subscription does not delete your Roku account or any saved information. When you resubscribe, your account and any watchlists or preferences will still be there.