How to cancel Chegg through your account settings
Log into your Chegg account on the website or app, then go to your account settings or profile menu. Look for a section labeled "Subscriptions," "Billing," or "My Memberships" — the exact name varies depending on which Chegg service you use. Select the subscription you want to stop, then look for a "Cancel Subscription" or "End Membership" button. Chegg will usually ask you to confirm the cancellation and may offer you a discount to stay; you can decline and proceed with the cancellation.
The cancellation takes effect immediately in your account, but you will keep access to the service through the end of your current billing period. For example, if you are billed monthly and cancel on the 15th of the month, your access ends on the last day of that month. If you are on an annual plan, you keep access through the anniversary date of your subscription.
Take a screenshot or note of your cancellation confirmation number before you leave the page. Chegg does not always send a confirmation email, so having proof that you cancelled protects you if you are charged again by mistake.
Key Takeaways
- You cancel Chegg subscriptions through your account settings on the website or app, not by calling or emailing customer service.
- Your access continues until the end of your current billing cycle, even after you cancel.
- Save your cancellation confirmation number in case you need to dispute a charge later.
- If you cannot find the cancellation button in your account, contact Chegg support with your account email and they can cancel it for you.
- Cancelling through your bank or credit card company does not cancel your Chegg account and may result in failed payment attempts that hurt your credit.
What happens to your account after cancellation
After your billing period ends, your Chegg account remains open but inactive. You will not be charged again. If you want to reactivate your subscription later, you can log back in and restart it without creating a new account — your saved books, notes, and rental history stay in your account.
If you had an active textbook rental through Chegg, cancelling your subscription does not affect that rental. You still own the book until the rental return date and must ship it back according to Chegg's return instructions to avoid a charge for keeping it.
Cancelling through customer support if you cannot access your account
If you cannot log into your Chegg account or cannot find the cancellation option, contact Chegg customer support through their website. Go to the Help or Support section and select "Contact Us." You can reach them by email, live chat, or phone depending on what Chegg offers at the time. Have your account email address and the phone number associated with your account ready.
Tell the support agent that you want to cancel your subscription and provide your account details. They will cancel it for you and send a confirmation. This route takes longer than cancelling yourself — usually one to two business days — so use it only if you cannot access your account settings.
Why you should not cancel through your bank or credit card
Stopping payment through your bank by disputing the charge or blocking Chegg's access to your card does not cancel your Chegg subscription. Chegg will keep trying to charge you, and failed payment attempts can show up on your credit report or trigger overdraft fees. Your account will also remain active and may accumulate late fees or collection attempts.
Always cancel through Chegg's website or app first. If you then have a billing dispute — for example, if Chegg charged you after you cancelled — contact your bank to dispute that specific charge with proof of your cancellation.
Refunds and what you can recover
Chegg does not refund subscription fees for the current billing period, even if you cancel on day one. If you cancel a monthly subscription on the first day of the month, you lose the full month's fee. If you cancel an annual subscription, you lose the full year's fee. This is standard for most subscription services and is stated in Chegg's terms when you sign up.
If you were charged twice in the same billing cycle or charged after your cancellation took effect, contact Chegg support with your billing statement. They will review the charge and may issue a refund if it was an error on their end.
Cancelling a Chegg gift subscription or prepaid plan
If someone gave you a Chegg subscription as a gift or you purchased a prepaid plan, you can still cancel it through your account settings. The cancellation works the same way: your access continues until the end of the prepaid period, then stops. You cannot get a refund for unused time on a prepaid or gift subscription.
If the gift subscription was purchased through a third party like Amazon or an app store, you may need to cancel through that platform instead. Check your purchase receipt to see where it was bought, then follow that retailer's cancellation process.
Frequently Asked Questions
Can I pause my Chegg subscription instead of cancelling it?
Chegg does not offer a pause feature. You can only cancel or keep your subscription active. If you want to stop paying temporarily, cancel now and restart your subscription later when you need it again — your account and history will still be there.
Will Chegg charge me again after I cancel?
No, not unless you restart your subscription yourself. If you are charged after cancelling, contact Chegg support with your cancellation confirmation number and billing statement. They can investigate and refund the charge if it was an error.
How long does it take for Chegg to process a cancellation?
Cancellations through your account are instant. Your access continues through the end of your current billing period, but the cancellation is recorded immediately. If you cancel through customer support, it may take one to two business days to process.
What if I rented a textbook but cancelled my subscription?
Your textbook rental is separate from your subscription. Cancelling your subscription does not affect the rental. You still have access to the book and must return it by the rental due date to avoid being charged for keeping it.
Can I get a refund if I cancel within a few days?
Chegg does not offer refunds for subscription fees once the billing period has started. Check Chegg's terms of service for your specific plan, but most subscriptions are non-refundable. If you were charged in error or double-charged, contact support with your billing statement.