How to cancel Amazon Prime Video
You can cancel Amazon Prime Video through your Amazon account settings on any device with internet access. The process takes about two minutes and stops your subscription immediately — you will not be charged again, though you lose access to the service right away.
If you signed up for Prime Video as a standalone subscription (not as part of Amazon Prime), you cancel it directly through Amazon. If Prime Video came bundled with a full Amazon Prime membership, cancelling Prime Video alone is not possible — you would need to cancel the entire Prime membership instead, which also removes Prime Video access.
The exact steps depend on whether you are using a web browser, a phone app, or a streaming device, because Amazon routes cancellations through different pages depending on where you start.
Key Takeaways
- Standalone Prime Video subscriptions cancel through Account Settings on Amazon.com, under "Memberships and Subscriptions."
- If Prime Video is part of your Amazon Prime membership, you must cancel the entire Prime membership to remove Prime Video — there is no option to keep Prime and drop Video alone.
- Cancellation takes effect immediately and you lose access to the service right away, even if you paid for a full month or year.
- If you signed up through a third-party platform like Apple, Google Play, or Roku, you must cancel through that platform instead of Amazon.
Cancelling a standalone Prime Video subscription on a computer
Go to Amazon.com and sign in to your account. Click on the account icon in the top right corner and select "Account" from the dropdown menu.
Look for "Memberships and Subscriptions" in the left sidebar and click it. Find "Prime Video" in the list of subscriptions. Click "Manage Membership" next to it, then select "Cancel Membership" at the bottom of the page. Amazon will ask you to confirm — click "Cancel Membership" again to finish.
You will see a confirmation message on screen and receive an email to your account address. Your access stops immediately, though you may see a brief delay before the app logs you out on other devices.
Cancelling through the Prime Video app or mobile device
The Prime Video app itself does not have a cancellation button. Instead, you need to go through your device's app store or your Amazon account settings.
On iPhone or iPad: Open the Settings app on your device, not the Prime Video app. Tap your name at the top, then "Subscriptions." Find Prime Video and tap it, then tap "Cancel Subscription."
On Android: Open Google Play Store, tap your profile icon in the top right, select "Payments and Subscriptions," then "Subscriptions." Find Prime Video, tap it, and select "Cancel Subscription."
On Fire TV, Roku, or other streaming devices: Go to your account settings within the device's menu system. Look for "Subscriptions" or "Memberships" and find Prime Video. Select "Cancel" or "Manage Subscription." The exact path varies by device — check your device's help section if you cannot find the subscriptions menu.
If you signed up through Apple, Google Play, or another third party
When you buy Prime Video through Apple's App Store, Google Play, Roku, or another platform, that platform handles your subscription and billing — not Amazon directly. You must cancel through the same platform where you signed up.
Apple App Store: Open Settings, tap your name, select "Subscriptions," find Prime Video, and tap "Cancel Subscription."
Google Play: Open Google Play Store, tap your profile icon, go to "Payments and Subscriptions" then "Subscriptions," find Prime Video, and select "Cancel."
Roku: From your Roku home screen, go to Settings, then "Subscriptions," find Prime Video, and select "Cancel Subscription."
If you are unsure which platform you used, check your credit card or bank statement for the charge — it will show whether Amazon, Apple, Google, or another company is billing you.
What happens to your account after cancellation
Once you cancel, your access to Prime Video content stops immediately. You cannot watch shows or movies, download titles for offline viewing, or access any Prime Video features. Any downloads on your device will no longer play.
Your watchlist, ratings, and viewing history remain stored in your Amazon account if you ever resubscribe later. You will not be charged again unless you manually restart the subscription.
If you cancel a standalone Prime Video subscription but keep your Amazon Prime membership, you will still have access to Prime Video as part of Prime. If you cancel Amazon Prime itself, you lose Prime Video along with free shipping, Prime Music, Prime Reading, and other Prime benefits.
Restarting your subscription later
You can restart Prime Video at any time by going back to the same "Memberships and Subscriptions" page and selecting "Start Your Free Trial" or "Restart Your Membership," depending on whether you are within a promotional period. You will be charged according to the current price and billing cycle — not the price you paid before.
If you cancelled because of cost, check whether Amazon is currently offering a discounted rate or a free trial period. These offers change regularly and may be different from what you saw before.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of a billing period?
No. Amazon does not refund unused portions of your subscription. Cancellation takes effect immediately, so if you paid for a full month or year, you lose access to that remaining time without a refund. Plan your cancellation date accordingly if you want to use the service through the end of your current billing period.
Can I pause my subscription instead of cancelling?
Amazon does not offer a pause or suspension option for Prime Video. Your only choices are to keep the subscription active or cancel it. If you want to stop paying temporarily, you must cancel and restart later.
What if I cannot find the cancel button in my account settings?
Check whether Prime Video is a standalone subscription or part of your Amazon Prime membership. If it is part of Prime, the "Cancel Membership" option will be under Amazon Prime, not under a separate Prime Video listing. If you signed up through an app store or streaming device, you must cancel through that platform, not through Amazon.com.
Do I need to contact Amazon customer service to cancel?
No. You can cancel through your account settings without calling or emailing anyone. If you have trouble finding the cancel button, Amazon's help pages for your specific device can walk you through the steps, but the cancellation itself happens through the account menu.
What if my subscription was charged by a third party I do not recognize?
Check your bank or credit card statement for the company name on the charge. If it shows a company other than Amazon, you signed up through that company's platform and must cancel there. If you do not recognize the company at all, contact your bank to dispute the charge or block future payments while you investigate.