You can cancel Amazon Prime at any time, and you will stop being charged after your current billing period ends

Amazon Prime is a paid subscription that renews automatically every month or year, depending on which plan you chose. To stop the charges, you need to cancel through your Amazon account settings — there is no phone number to call or form to mail. The cancellation takes effect immediately in your account, but you keep access to Prime benefits until the end of your current billing cycle. If you paid for a year upfront, you do not get a refund for the unused months, but monthly subscribers do not owe anything after cancellation.

The steps are the same whether you signed up on Amazon.com, through an app, or as part of a bundle with other services. Where the process differs is if you subscribed through a third party — for example, through your phone carrier or a streaming app — because those subscriptions are managed outside Amazon and require cancellation in a different place.

Key Takeaways

  • Cancel Prime through your Amazon account settings under "Memberships and Subscriptions," not through customer service or email.
  • Monthly Prime members stop paying immediately after cancellation, but yearly members do not receive refunds for unused time.
  • If you subscribed through a carrier, app store, or third-party service, you must cancel through that service, not through Amazon.
  • After cancellation, you keep Prime benefits until the end of your current billing period, then lose access to shipping, video, music, and other perks.
  • You can reactivate Prime at any time by going to the same settings page and choosing to restart your membership.

How to cancel Prime through Amazon.com

Log into your Amazon account and go to the "Account" menu in the top right corner. Select "Your Account," then scroll down and click "Memberships and Subscriptions." You will see your Prime membership listed with a button that says "Manage Membership" or "Cancel Membership" depending on your account status.

Click that button and you will see a page asking you to confirm the cancellation. Amazon will show you the date your current billing period ends and remind you that you will lose access to Prime benefits after that date. At the bottom of the page, there is a link that says "Cancel Prime Membership" — click it to finish. You will receive an email confirmation within a few minutes.

The entire process takes less than two minutes. You do not need to speak to anyone or provide a reason for canceling.

What happens to your money and access after you cancel

If you pay for Prime monthly, no charge will appear on your next billing date. If you paid for a full year upfront, Amazon does not refund the unused portion of your subscription. This is the standard policy across all annual subscriptions — once you have paid for the year, the money is not returned even if you cancel after one month.

You keep full access to Prime benefits — free shipping, Prime Video, Prime Music, Prime Reading, and everything else — until the last day of your current billing cycle. On the day after that cycle ends, your account will no longer be Prime, and you will no longer be able to use those services. Any content you saved in Prime Video or Prime Reading will still be in your account, but you will not be able to watch or read it without a Prime membership.

Canceling Prime if you subscribed through a carrier or app store

If you signed up for Prime through Verizon, T-Mobile, your phone's app store, or another third-party service, you cannot cancel it through Amazon. You must cancel through the service where you signed up.

For carrier billing (Verizon, T-Mobile, etc.), log into your carrier account online or call their customer service number. Look for "subscriptions" or "digital services" and find Amazon Prime in the list. For app store subscriptions (Apple App Store, Google Play), go to your subscription settings in that app store and find Prime there. The cancellation process is the same — you confirm and the subscription stops at the end of your billing period — but the location is different.

If you are not sure where you subscribed, check your billing statement. It will show whether the charge came from Amazon, your carrier, or an app store. That is where you need to cancel.

Canceling Prime Video separately from full Prime membership

Amazon offers Prime Video as a standalone subscription separate from full Prime membership. If you have full Prime and want to keep it but cancel just the video add-on, you can do that through the same "Memberships and Subscriptions" page. Look for "Prime Video" listed separately and click "Manage" or "Cancel" next to it.

Canceling Prime Video alone does not affect your Prime shipping, music, or reading benefits. You will still have a Prime membership and will still be charged for it. Only the video service will stop.

Reactivating Prime after you cancel

If you change your mind after canceling, you can restart your Prime membership at any time through the same "Memberships and Subscriptions" page. When you reactivate, you will be charged immediately for a new billing period — either a month or a year, depending on which plan you choose. There is no waiting period or penalty for reactivating.

If you canceled a yearly membership partway through and did not get a refund, reactivating starts a new annual cycle from the date you restart, not from your original start date.

What to do if you cannot find the cancellation option

If the "Memberships and Subscriptions" page does not show a cancel button, it may be because your Prime membership is part of a bundle or family plan. Family Plan organizers can manage all members' subscriptions from their own account settings. If you are a family member, you will need to ask the organizer to remove you, or you can contact Amazon customer service to request cancellation.

You can reach Amazon customer service through the "Contact Us" link at the bottom of any Amazon page. Select "Prime Membership" as the topic and choose "Cancel Prime" from the options. A representative can cancel your membership if the self-service option is not available, though this usually takes longer than canceling yourself.

Frequently Asked Questions

Do I get a refund if I cancel Prime mid-year?

No. Amazon does not refund unused time on annual Prime memberships. If you paid for a full year and cancel after three months, you do not get money back. Monthly members do not owe anything after cancellation, but they also do not receive refunds for the current month if they cancel mid-cycle.

Will I lose my Prime Video watchlist and saved shows?

Your watchlist and saved content stay in your account, but you cannot watch or access them without an active Prime membership. If you reactivate Prime later, your watchlist will still be there.

Can I cancel Prime without losing my Amazon account?

Yes. Canceling Prime only removes the paid membership. Your Amazon account, order history, saved addresses, and payment methods all stay the same. You can still shop on Amazon, but you will not have free shipping or access to Prime-exclusive deals.

What if my Prime membership is through my family plan?

If you are the organizer of a family plan, you can cancel the entire plan through "Memberships and Subscriptions." If you are a member but not the organizer, ask the organizer to remove you from the plan, or contact Amazon customer service to request removal.

How long does it take for Prime to stop charging me?

Cancellation is immediate in your account. If you cancel before your next billing date, you will not be charged. If you cancel after a charge has already gone through, that charge is not reversed — your membership simply ends at the end of that billing period.