Where the Omaha Social Security Office Is Located

The main Social Security office serving Omaha is at 10475 Burt Street, Suite 100, Omaha, NE 68114. This is the office that handles in-person visits for residents in the Omaha area. The phone number is 1-855-797-2957, which routes to the national Social Security line but can direct your call to the Omaha office.

The office is open Monday through Friday, 9 a.m. to 4 p.m., except federal holidays. You do not need an appointment to walk in, but wait times can be long during mid-morning and early afternoon. If you go in person, bring a photo ID and your Social Security card or a document showing your Social Security number.

Parking is available in the lot adjacent to the building. The office is accessible by bus via Omaha's Metro Transit system; the nearest stops are on Burt Street. If you have mobility limitations, call ahead to let staff know you are coming so they can arrange assistance.

Key Takeaways

  • The Omaha Social Security office is at 10475 Burt Street, Suite 100, and is open weekdays 9 a.m. to 4 p.m. with no appointment required.
  • You can reach the office by phone at 1-855-797-2957, which connects to the national line but can route you to local staff.
  • Many tasks — checking your earnings record, requesting a replacement card, reporting a death — can be done online at ssa.gov without visiting in person.
  • If you cannot visit during business hours, you can create a my Social Security account online to handle some matters from home.
  • For questions about benefits, bring recent pay stubs, tax returns, or other income documents to speed up the conversation.

What You Can Do at the Omaha Office

The Omaha office handles the full range of Social Security matters: applying for retirement, disability, or survivor benefits; replacing a lost or damaged Social Security card; updating your name or address; reporting a death; and answering questions about your earnings record or benefit amount.

If you are applying for benefits for the first time, staff can walk you through the process and collect the documents you need. Bring your birth certificate, proof of citizenship or legal residency, and recent tax returns or pay stubs showing your income history. If you are applying for disability benefits, bring medical records or the name and phone number of your doctor.

The office also handles Medicare enrollment questions, though Medicare itself is run separately. If you are turning 65 or losing employer health coverage, staff can explain your options and help you understand the deadlines.

Doing Business Online Instead of Visiting

Many people can handle their Social Security business without going to the office. You can create a my Social Security account at ssa.gov to check your earnings record, view your benefit estimate, request a replacement Social Security card, change your address, and report a death in the family.

Creating an account takes about 10 minutes and requires your Social Security number, date of birth, email address, and a phone number. You will also need to verify your identity by answering questions about your credit history or by uploading a photo of your ID. Once your account is set up, you can log in anytime to handle routine matters.

If you need to apply for benefits for the first time, you can start the application online and then either finish it online or schedule a phone appointment with an agent to complete it. This often takes less time than waiting at the office.

Applying for Benefits by Phone

You do not have to visit the office to apply for retirement, disability, or survivor benefits. Call 1-855-797-2957 and ask to schedule a phone appointment. An agent will call you back at a time that works for you, usually within a few days.

During the phone appointment, the agent will ask about your work history, income, and family situation. Have your documents ready: birth certificate, proof of citizenship, recent tax returns or pay stubs, and information about any pensions or other income. The call usually takes 30 to 45 minutes.

After the appointment, the office will mail you a list of documents they need to complete your application. You can mail them back, upload them through your my Social Security account, or bring them to the office in person. Processing time is typically two to four weeks after you submit all required documents.

Getting Help With a Specific Problem

If you have already been receiving benefits and have a problem — your payment did not arrive, your amount changed unexpectedly, or you received a notice you do not understand — call the office directly at 1-855-797-2957. Have your Social Security number and recent benefit statement ready.

If you are calling about a notice from Social Security, bring the notice with you. The office can often explain it over the phone and tell you what to do next. If the issue is complex, the agent may schedule a follow-up appointment or ask you to come in person.

If you disagree with a decision Social Security made about your benefits, you have the right to appeal. The office can explain the appeal process and give you the forms you need. Appeals must be filed within 60 days of the notice, so do not wait.

Bringing Someone to Help You

If you want someone to help you at your appointment — a family member, friend, or representative — they can come with you. You do not need to notify the office in advance for a family member or friend to sit in on your visit.

If you want to appoint a representative payee (someone who will receive and manage your benefits on your behalf) or a power of attorney, you will need to complete a form at the office. This is common when someone is unable to manage their own finances due to age, illness, or disability. The representative payee does not have to be a lawyer or professional; it can be a family member or trusted friend.

If you are working with a lawyer or advocate on a Social Security matter, they may be able to represent you at appointments. Ask the office whether they accept representation and what paperwork is needed.

Hours, Holidays, and When to Expect Wait Times

The Omaha office is open Monday through Friday, 9 a.m. to 4 p.m. It is closed on weekends and federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Wait times are shortest early in the morning (9 to 10 a.m.) and late in the afternoon (3 to 4 p.m.). Mid-morning and early afternoon are typically the busiest. If you have a choice, visiting on a Tuesday, Wednesday, or Thursday is usually faster than Monday or Friday.

During the COVID-19 pandemic, Social Security limited in-person visits. That policy has ended, but the office may still have capacity limits during busy periods. If you arrive and the wait is very long, you can ask to schedule an appointment for another day.

Frequently Asked Questions

Do I need an appointment to visit the Omaha office?

No. The office accepts walk-ins during business hours (Monday–Friday, 9 a.m.–4 p.m.). However, you can call 1-855-797-2957 to schedule an appointment if you prefer to avoid waiting. Appointments are also available for phone visits.

What if I cannot visit during business hours?

You can handle many tasks online through your my Social Security account at ssa.gov, which is available 24/7. You can also call 1-855-797-2957 to schedule a phone appointment at a time that works for you, including early morning or evening hours.

Can I apply for benefits online instead of going to the office?

Yes. You can start your application at ssa.gov and complete it entirely online, or start online and finish with a phone appointment. You do not have to visit the office unless you choose to or unless Social Security asks you to provide documents in person.

What documents do I need to bring to apply for retirement benefits?

Bring your birth certificate, proof of citizenship or legal residency (passport or naturalization papers), and recent tax returns or pay stubs showing your income history. If you are married, bring your marriage certificate. If you have been divorced, bring the divorce decree.

How long does it take to get a decision on my benefits application?

Processing time is typically two to four weeks after you submit all required documents. Disability applications take longer, usually two to three months. You can check the status of your application anytime through your my Social Security account.