The Mansfield Social Security office location and hours

The Social Security Administration office serving Mansfield is located at 34 West Fourth Street, Mansfield, Ohio 44902. This is a full-service office where you can handle most in-person Social Security matters, including applying for retirement, disability, or survivor benefits; replacing a lost Social Security card; or updating your personal information.

The office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. Because wait times can be long during peak hours, arriving early in the day or mid-week often means shorter waits. You do not need an appointment to walk in, but you can request one by calling ahead.

The office serves Richland County and surrounding areas. If you live in a nearby county, this Mansfield location may still be your nearest office, but you can also check the Social Security locator tool on ssa.gov to confirm which office serves your specific address.

Key Takeaways

  • The Mansfield Social Security office is at 34 West Fourth Street and is open weekdays 9 a.m. to 4 p.m., closed federal holidays.
  • You can walk in without an appointment, but calling ahead to request one can reduce your wait time.
  • The office handles retirement, disability, survivor benefits, Social Security card replacement, and address changes in person.
  • If you cannot visit in person, you can handle many matters by phone at 1-800-772-1213 or online at ssa.gov.
  • Bring a photo ID and your Social Security card (or proof of your number) to any in-person visit.

What to bring when you visit

Bring a government-issued photo ID (driver's license, passport, or state ID card) and your Social Security card or a document showing your Social Security number. If you do not have your card, a W-2, tax return, or bank statement with your number will work.

If you are applying for benefits, bring proof of your birth date (birth certificate, passport, or driver's license), proof of citizenship or legal residency (passport, naturalization papers, or permanent resident card), and proof of income if you are still working. The staff at the office can tell you exactly what documents you need for your specific situation when you call or arrive.

How to reach the office by phone or online

You do not have to visit in person for many matters. Call the national Social Security line at 1-800-772-1213 (TTY 1-800-325-0778 for deaf and hard of hearing callers) Monday through Friday, 7 a.m. to 7 p.m. The wait time is often shorter early in the morning or late in the week.

You can also create a my Social Security account at ssa.gov to view your earnings record, request a replacement Social Security card, change your address, or report a change in your work status — all without calling or visiting. The online account is available 24 hours a day.

If you need to speak to someone at the Mansfield office specifically, you can call the local number at 419-522-6400, though the national line is often faster for general questions.

What you can and cannot do at the office

The Mansfield office handles retirement benefit applications, disability and survivor benefit applications, Social Security card replacements, name or address changes, and questions about your benefits or earnings record. You can also report changes in your work status, income, or living situation.

Some matters — like appeals of denied claims or complex legal questions — may require a follow-up appointment or referral to another office. The staff will let you know if your situation needs additional steps.

Wait times and what to expect

Wait times at the Mansfield office vary by time of day and day of week. Mornings and mid-week (Tuesday through Thursday) are typically less crowded than afternoons and Mondays or Fridays. During busy seasons — particularly early in the year when people file taxes and update information — waits can stretch to an hour or more.

If you request an appointment by phone, you will usually be seen within 15 minutes of your appointment time. Walk-ins are served on a first-come, first-served basis. Bring something to read or work on, as waits are common even with an appointment.

Alternatives if you cannot visit Mansfield

If the Mansfield office is not convenient, you can handle most matters by phone (1-800-772-1213) or online at ssa.gov without visiting any office. Video appointments are also available in some cases — ask when you call.

If you need in-person service and Mansfield is too far, other Social Security offices in Ohio include locations in Columbus, Cleveland, Cincinnati, Dayton, and Toledo. You can find the office nearest you on ssa.gov or by calling the national line.

Frequently Asked Questions

Do I need an appointment to visit the Mansfield office?

No, you can walk in anytime during business hours. However, calling ahead to request an appointment at 419-522-6400 or 1-800-772-1213 will usually reduce your wait time.

What if I cannot visit during business hours?

You can call 1-800-772-1213 Monday through Friday, 7 a.m. to 7 p.m., or create a my Social Security account at ssa.gov to handle many matters online 24 hours a day. Video appointments may also be available — ask when you call.

Can I apply for benefits online instead of visiting the office?

Yes. You can apply for retirement benefits, disability benefits, or a replacement Social Security card online at ssa.gov. Some applications still require a phone interview or in-person visit, but you can start the process from home.

What if I lost my Social Security card?

You can request a replacement online at ssa.gov, by phone at 1-800-772-1213, or in person at the Mansfield office. You will need a photo ID and proof of citizenship or legal residency. There is no charge for a replacement card.

How long does it take to get a decision on a benefits application?

Retirement benefit decisions usually take two to four weeks. Disability decisions can take several months because they require medical review. The office will contact you when a decision is made.