Where the West Palm Beach Social Security Office Is Located
The Social Security Administration operates a field office in West Palm Beach at 319 Clematis Street, West Palm Beach, FL 33401. This office handles in-person visits for retirement, disability, and survivor benefit matters. The phone number is 1-866-SSA-1213 (1-866-772-1213), which routes to the West Palm Beach location when you mention your area.
The office is open Monday through Friday, 9 a.m. to 4 p.m., closed on federal holidays. Walk-ins are accepted, but wait times can run 30 minutes to two hours depending on the day and time. Calling ahead to schedule an appointment is faster — you can book a specific time slot by phone or online through ssa.gov.
Parking is available on the street and in nearby lots. The building is accessible by car and public transit; Palm Tran bus routes serve the downtown area. If you cannot travel to the office, you can handle many matters by phone or mail instead.
Key Takeaways
- The West Palm Beach office is at 319 Clematis Street and is open weekdays 9 a.m. to 4 p.m.; call 1-866-772-1213 to schedule an appointment rather than walk in.
- You can handle retirement, disability, and survivor benefit matters in person, but many tasks can be completed by phone or through your online my Social Security account.
- Bring a photo ID, proof of citizenship or legal residency, and any documents related to your specific request — the office staff will tell you what else is needed when you call.
- If you cannot visit in person, you can request a phone appointment or mail documents to the office; processing times vary by request type.
What to Bring and How to Prepare
Before you visit or call, gather the documents that match your reason for contact. For a retirement claim, bring your birth certificate, proof of citizenship (passport, naturalization papers, or state ID), and tax records from the past two years. For disability claims, bring medical records, a list of doctors and hospitals you have visited, and work history details.
If you are reporting a death, bring the death certificate and the deceased person's Social Security card or number. For name or address changes, bring a photo ID and proof of your new name or address (lease, utility bill, or bank statement dated within the last 60 days).
Write down your Social Security number before you go, or bring your Social Security card. Have a list of any questions ready so the conversation stays focused. If you are calling instead of visiting, the representative will tell you which documents to have on hand before the call begins.
Scheduling an Appointment Instead of Walking In
Scheduling ahead saves time. You can book an appointment three ways: online at ssa.gov by logging into your my Social Security account, by calling 1-866-772-1213, or by visiting the office in person to schedule a future appointment.
When you call or go online, you will choose the date and time that works for you. The office typically has openings within one to two weeks. Tell the representative what you need — for example, "I want to file for retirement" or "I need to report a name change" — so they can route you to the right staff member and have your file ready.
If you book online, you will receive a confirmation number and a reminder email or text message. Write down the confirmation number and bring it with you on the day of your appointment. Arrive 10 minutes early.
Handling Your Matter by Phone or Online Instead
You do not have to visit the office in person for most matters. You can file for retirement, check your benefit status, update your address, report a death, or request a replacement Social Security card by phone at 1-866-772-1213. Phone appointments are available Monday through Friday, 7 a.m. to 7 p.m.
Many tasks can also be done through your my Social Security account online at ssa.gov. You can view your earnings record, check your benefit estimate, change your address, set up direct deposit, and request a replacement card without calling or visiting. Creating an account takes about 10 minutes and requires your Social Security number, date of birth, and email address.
Mailing documents is slower but works if you prefer not to call or visit. Address mail to Social Security Administration, West Palm Beach Field Office, 319 Clematis Street, West Palm Beach, FL 33401. Include a cover letter stating what you are requesting and your Social Security number. Processing by mail typically takes four to six weeks.
What Happens During Your Visit
When you arrive, check in at the front desk and give your name and appointment confirmation number if you have one. You will be given a number and asked to wait. A representative will call your number when it is your turn.
The representative will review your documents, ask questions about your situation, and explain what happens next. If you are filing for benefits, they will take your application and tell you when to expect a decision — usually within two to four weeks for retirement claims and longer for disability claims. If you are handling a simpler matter like a name change or address update, it may be completed the same day.
Ask for a receipt or confirmation number before you leave. Keep it in case you need to follow up. If the office needs additional documents from you, they will tell you how and where to send them.
Contact Information and Hours
| Address | 319 Clematis Street, West Palm Beach, FL 33401 |
| Phone | 1-866-772-1213 |
| Hours | Monday–Friday, 9 a.m. to 4 p.m. (closed federal holidays) |
| Online | ssa.gov (my Social Security account and appointment scheduling) |
| 319 Clematis Street, West Palm Beach, FL 33401 |
Frequently Asked Questions
Do I need an appointment or can I just walk in?
Walk-ins are accepted, but you will wait longer — often 30 minutes to two hours. Scheduling an appointment by phone or online gets you a specific time slot and is faster. Call 1-866-772-1213 to book.
What if I cannot get to the office during business hours?
You can handle most matters by phone (1-866-772-1213, available 7 a.m. to 7 p.m. weekdays), through your my Social Security account online at ssa.gov, or by mail. Phone and online options work for filing claims, updating information, and requesting documents.
How long does it take to get a decision on my claim?
Retirement claims usually take two to four weeks. Disability claims take longer — often two to three months. The office will give you a timeline when you file and tell you how to check the status of your claim online or by phone.
What if I lost my Social Security card?
You can request a replacement card by phone (1-866-772-1213), online through my Social Security at ssa.gov, or in person at the office. There is no fee. You will need a photo ID and proof of citizenship or legal residency. The card arrives by mail in one to two weeks.
Can someone go to the appointment with me?
Yes. You can bring a family member, friend, or representative. If you bring a representative (lawyer, advocate, or agent), they may need to show a power of attorney or authorization form. Call ahead to ask what paperwork is required.