The Henderson Social Security office location and hours

The Social Security Administration office serving Henderson is located at 1050 West Horizon Ridge Parkway, Suite 100, Henderson, NV 89002. This office handles Social Security matters for residents in the Henderson area and surrounding parts of Clark County.

The office is open Monday through Friday, 9 a.m. to 4 p.m., with a one-hour lunch break from noon to 1 p.m. It is closed on weekends and federal holidays. You do not need an appointment to walk in, but wait times can be long during peak hours, typically mid-morning and early afternoon.

Parking is available in the building lot. The office is accessible to people with mobility limitations. If you have questions before visiting, you can call the office at 1-866-401-0221, which is the national Social Security customer service line that can route you to the Henderson office.

Key Takeaways

  • The Henderson Social Security office is at 1050 West Horizon Ridge Parkway, Suite 100, open Monday through Friday from 9 a.m. to 4 p.m., with a lunch break from noon to 1 p.m.
  • You can walk in without an appointment, but arriving early or mid-afternoon typically means shorter waits than mid-morning.
  • Call 1-866-401-0221 to reach Social Security customer service and ask questions before you visit or to request a callback appointment.
  • You can handle many Social Security tasks online at ssa.gov or through a my Social Security account without visiting the office in person.
  • Bring a photo ID and any documents related to your reason for visiting, such as a birth certificate, marriage certificate, or proof of income.

What you can do at the Henderson office

The Henderson office handles the same range of Social Security matters as any other field office. You can apply for retirement benefits, request a replacement Social Security card, report a change in your circumstances, or discuss your benefits in person with a representative.

If you are applying for disability benefits or Supplemental Security Income (SSI), you can start the process at the office, though much of the application work is now done by mail or online. The office can also help you understand your Social Security statement, answer questions about how your benefits are calculated, or resolve issues with your account.

When to visit in person versus using online or phone options

Many Social Security tasks do not require a trip to the office. You can create or access a my Social Security account at ssa.gov to view your earnings record, request a replacement Social Security card, change your address, or report a change in your work status. You can also file for retirement or disability benefits online through the same account.

Visit the office in person if you need to apply for a replacement card and want it the same day, if you have documents that need to be verified in person, or if you prefer to speak with someone face-to-face about a complex situation. If you have a straightforward question, calling 1-866-401-0221 is often faster than waiting at the office.

Documents to bring when you visit

Bring a photo ID such as a driver's license or passport. If you are applying for a Social Security card or a replacement card, bring your birth certificate or a certified copy. If you are reporting a name change due to marriage or court order, bring the marriage certificate or court document.

If you are applying for benefits, bring proof of your age, citizenship or legal residency status, and recent earnings records if available. If you are reporting a change in your living situation or income, bring documentation of that change. The representative will tell you what else is needed when you explain your reason for visiting.

Requesting a callback appointment instead of waiting

If you do not want to wait at the office, you can request a callback appointment by calling 1-866-401-0221. Social Security will call you back at a time you specify, usually within a few days. This option works for many routine matters and saves you a trip to the office.

Callback appointments are not available for all types of business — for example, if you need to provide original documents or sign forms in person, you may still need to visit. The representative on the phone can tell you whether a callback appointment will work for your situation.

Getting to the Henderson office by car or public transit

The office is located in Henderson's Horizon Ridge area, near the intersection of Horizon Ridge Parkway and Stephanie Street. If you are driving from the Las Vegas Strip, take Interstate 15 south toward Henderson, then follow local roads to Horizon Ridge Parkway. Parking is available in the building lot at no charge.

If you use public transit, the Regional Transportation Commission (RTC) serves Henderson with bus routes. You can plan your trip using the RTC website or Google Maps to find the bus route and schedule that works for you. The office is not directly on a major transit line, so travel time by bus may be longer than by car.

What to expect when you arrive

When you enter the office, take a number from the dispenser near the entrance. The display board will show which number is being served and how many people are ahead of you. Wait times vary widely depending on the day and time; Mondays and mid-morning are typically busier than Thursdays or late afternoon.

When your number is called, a representative will direct you to their desk. Bring all your documents and be ready to explain what you need. If your matter is complex or requires additional information, the representative may schedule a follow-up appointment or tell you to return with more documents.

Frequently Asked Questions

Do I need an appointment to visit the Henderson Social Security office?

No, you can walk in without an appointment. However, you can request a callback appointment by calling 1-866-401-0221 if you prefer not to wait at the office. Callback appointments are usually scheduled within a few days.

Can I apply for Social Security benefits online instead of visiting the office?

Yes. You can file for retirement or disability benefits online through your my Social Security account at ssa.gov. You can also request a replacement Social Security card online. Visiting the office in person is not required for most applications.

What is the fastest time to visit the Henderson office?

Late afternoon, typically after 2 p.m., usually has shorter waits than mid-morning. Thursdays and Fridays tend to be less busy than Mondays. Arriving right when the office opens at 9 a.m. can also mean a shorter wait.

Can I get a replacement Social Security card the same day?

Yes, if you visit in person with a photo ID and your birth certificate or certified copy. The office can issue a replacement card on the spot. If you order by mail or online, delivery takes one to two weeks.

What if I cannot visit during business hours?

Call 1-866-401-0221 to handle your matter by phone or request a callback appointment. You can also use ssa.gov to complete many tasks online at any time, including filing for benefits or requesting a replacement card.