Where the Bronx Social Security office is located and what it handles

The Social Security Administration operates a field office in the Bronx that handles retirement, disability, and survivor benefit matters for people in that area. The office is located at 1780 Grand Concourse, Bronx, NY 10451. This office processes new claims, handles benefit changes, replaces lost documents, and answers questions about your account in person.

The Bronx office serves residents of the Bronx and some surrounding areas. If you live in a different part of New York City or Westchester County, you may have a closer office, but the Bronx location will handle your case if that is where you choose to go or if it is assigned to you.

Key Takeaways

  • The Bronx Social Security office is at 1780 Grand Concourse and handles retirement, disability, and survivor claims for people in that area.
  • You can reach the office by phone at 1-866-401-0221 (the national Social Security number) or visit in person during posted business hours.
  • Bringing your Social Security card, photo ID, and any documents related to your claim will speed up your visit.
  • Many routine tasks — checking your earnings record, requesting a replacement card, or reporting a change — can be done online at ssa.gov or by phone without visiting the office.
  • Wait times at the office vary; calling ahead or visiting early in the week typically means shorter waits.

How to reach the Bronx office by phone

Call 1-866-401-0221, the main Social Security customer service line. This number connects you to representatives who can handle many requests without requiring a visit: checking your benefit amount, reporting a change in your circumstances, replacing a lost card, or scheduling an appointment at the Bronx office.

Wait times on the phone vary by time of day and day of week. Calling early in the morning or mid-week typically means shorter hold times. If you reach an automated system, you can often press an option to request a callback rather than waiting on hold.

If you are deaf or hard of hearing, use the TTY number 1-800-325-0778. If you speak a language other than English, interpreters are available through the main number.

Visiting the office in person

The Bronx office is open Monday through Friday. Hours are typically 9 a.m. to 4 p.m., but you should confirm current hours by calling ahead or checking ssa.gov, as hours can change. The office does not accept walk-ins without an appointment; you must schedule a visit in advance by phone or online.

Bring your Social Security card, a photo ID (driver's license, passport, or state ID), and any documents related to your claim or question — for example, a birth certificate if you are applying for benefits, or a pay stub if you are reporting earnings. Having these documents ready will shorten your appointment time.

Parking near the office is street parking; there is no dedicated lot. Public transportation — the subway (2, 5, and D trains serve Grand Concourse) — is often faster and more reliable than driving.

Tasks you can handle without visiting the office

Social Security has moved many services online and by phone to reduce the need for office visits. You can create an account at ssa.gov and check your earnings record, view your benefit estimate, request a replacement Social Security card, report a change of address, and update your direct deposit information. These tasks take minutes and do not require an appointment.

If you need a replacement card, you can order one online at ssa.gov without calling or visiting. The card will arrive by mail in 7 to 10 business days. You can also request one by phone at 1-866-401-0221.

For questions about your account that do not require a signature or in-person verification, the phone line is usually faster than a visit. Representatives can explain your benefit options, answer questions about how work affects your benefits, and help you understand your earnings record.

What to expect if you file a claim at the office

If you are filing a new claim for retirement, disability, or survivor benefits, you can start the process by phone or online, but some people prefer to do it in person with a representative. The office will take your application, review your documents, and explain what happens next. The process typically takes 30 to 60 minutes depending on the complexity of your case.

After you file, Social Security will contact you if they need additional information. The time to make a decision on your claim varies: retirement claims often take a few weeks, while disability claims can take several months. You do not need to visit the office again unless Social Security asks you to.

If you cannot visit the office

You do not need to visit in person for most Social Security business. Phone service at 1-866-401-0221 can handle retirement claims, disability questions, benefit changes, and account updates. Online service at ssa.gov covers many routine tasks and is available 24 hours a day.

If you need an interpreter, have mobility issues, or have another reason you cannot visit during regular hours, mention this when you call to schedule an appointment. Social Security can sometimes arrange a phone appointment or video appointment instead of requiring you to come to the office.

Frequently Asked Questions

Do I need an appointment to visit the Bronx office?

Yes. Social Security does not accept walk-ins. You must schedule an appointment by calling 1-866-401-0221 or through ssa.gov. Appointments are usually available within one to two weeks.

What if I do not have my Social Security card with me?

Bring a photo ID and any other documents related to your claim. If you have lost your card, you can order a replacement online at ssa.gov or request one by phone. You do not need to visit the office to replace a card.

How long does it take to get a decision on a disability claim?

Initial disability claims typically take three to six months. The time depends on how complete your medical records are and how busy the office is. You can check the status of your claim by logging into your ssa.gov account or by calling 1-866-401-0221.

Can I file for benefits by phone instead of visiting the office?

Yes. You can file a retirement or survivor claim entirely by phone at 1-866-401-0221. Disability claims can also be started by phone, though Social Security may ask you to provide additional medical records by mail or in person later.

What subway lines go near the Bronx Social Security office?

The office is near the Grand Concourse station, served by the 2, 5, and D trains. From the station, the office is a short walk. If you are unfamiliar with the area, allow extra time to find the building.