Where the Aurora Social Security office is located

The Social Security Administration office serving Aurora is at 13611 East Iliff Avenue, Aurora, CO 80014. This is the main office for the Aurora area and handles in-person visits for document verification, application support, and account questions.

The office is located in a commercial area near the intersection of Iliff Avenue and Chambers Road. Parking is available on-site. If you are using public transit, RTD bus routes serve the area, though you may want to check current routes before your visit.

Hours of operation are typically 9 a.m. to 4 p.m., Monday through Friday, but hours can change seasonally or due to staffing. Before you go, call ahead to confirm the office is open and to ask whether you need an appointment.

Key Takeaways

  • The Aurora Social Security office is at 13611 East Iliff Avenue and is open weekdays from 9 a.m. to 4 p.m., though you should call to confirm hours before visiting.
  • You can reach the office by phone at 1-800-772-1213 (the national Social Security line) to ask questions without traveling in person.
  • Bringing a photo ID, proof of citizenship or legal residency, and any documents related to your question will speed up your visit.
  • If you cannot visit in person, you can create an account on ssa.gov to handle many tasks online, including checking your earnings record and requesting a replacement Social Security card.

How to contact the office by phone

The national Social Security phone line is 1-800-772-1213. This number connects you to representatives who can answer questions about benefits, account status, and what documents you need to bring to an in-person appointment. Wait times are often shorter early in the morning or late in the afternoon.

You can also use this line to request a replacement Social Security card, report a change of address, or ask about the status of a pending claim. The representatives can tell you whether you need to visit the Aurora office in person or whether your issue can be handled by mail or phone.

If you are deaf or hard of hearing, TTY users can call 1-800-325-0778.

What to bring to an in-person visit

Bring a photo ID (driver's license, passport, or state ID card) and your Social Security card if you have it. If you are applying for benefits or need to verify information, also bring proof of citizenship or legal residency — a birth certificate, passport, or naturalization papers work for this.

If your visit is about a specific issue — a lost card, a name change, a benefit question — bring any documents related to that issue. For example, if you are reporting a name change, bring a marriage certificate, divorce decree, or court order. If you are asking about your earnings record, bring recent tax returns or W-2 forms.

Bring originals or certified copies, not photocopies. The office staff will not accept uncertified copies for most applications.

Using Social Security's online services instead

You can handle many tasks without visiting the office. Create a my Social Security account at ssa.gov to check your earnings record, see your benefit estimate, request a replacement card, report a change of address, or manage your benefits if you are already receiving them.

Creating an account takes about 10 minutes and requires your Social Security number, date of birth, and an email address. You will also need to verify your identity using information from your credit file or by uploading a photo ID and a selfie.

If you cannot create an account online or prefer not to, you can still call 1-800-772-1213 to request a replacement card or ask questions. The phone line is often faster than an in-person visit for simple requests.

When you need an appointment versus walk-in service

Social Security offices in Colorado now operate by appointment for most services. You can schedule an appointment by calling 1-800-772-1213 or by logging into your my Social Security account and requesting one online.

Walk-in service is limited and may involve a long wait. Calling ahead to schedule an appointment ensures you will see someone at a specific time and reduces time spent in the office. Appointments are usually available within one to two weeks.

Common reasons to visit the Aurora office

People visit to replace a lost or stolen Social Security card, report a name change due to marriage or court order, verify earnings for a loan or job application, apply for retirement or disability benefits, or ask questions about an existing claim.

You can also visit to report a change of address, update your direct deposit information, or ask about Medicare enrollment. If you are unsure whether your issue requires an in-person visit, call 1-800-772-1213 first — the representative can tell you whether you need to come in or whether the matter can be handled by phone or mail.

What to expect during your visit

Arrive a few minutes early. You will check in at the front desk and receive a number. If you have an appointment, you will be called at your scheduled time. If you are a walk-in, you may wait depending on how busy the office is.

A representative will call your number and take you to a window or private area. Bring all your documents and be ready to answer questions about your Social Security number, date of birth, and the reason for your visit. The representative will explain what happens next — whether your issue is resolved on the spot, whether you need to provide additional documents, or whether your case will be reviewed and you will hear back by mail.

Most visits take 15 to 30 minutes if you have an appointment and all required documents. Walk-in visits can take longer.

Frequently Asked Questions

Can I do everything online instead of visiting the office?

Many tasks can be done online through your my Social Security account or by phone. You can request a replacement card, check your earnings record, and manage benefits online. However, some applications — particularly for disability benefits or if you need to verify documents in person — may require an office visit. Call 1-800-772-1213 to ask whether your specific need can be handled online.

How long does it take to get a replacement Social Security card?

If you request a replacement card online or by phone, it typically arrives within 7 to 10 business days. If you apply in person at the Aurora office, the timeframe is the same. You can track the status of your card through your my Social Security account once you have submitted your request.

What if I cannot visit during business hours?

The Aurora office is open only during standard business hours, Monday through Friday. If you cannot visit then, use the online my Social Security account or call 1-800-772-1213. Many issues can be resolved by phone or online without a visit. For urgent matters, ask the phone representative whether an evening or weekend appointment is available at another location.

Do I need to bring my original birth certificate?

You need to bring proof of citizenship or legal residency, which can be an original or certified copy of a birth certificate, passport, or naturalization papers. The office will not accept photocopies. If you do not have an original, you can order a certified copy from the Colorado Department of Vital Statistics before your visit.

What if I lost my Social Security card and need it urgently?

Request a replacement online through your my Social Security account or call 1-800-772-1213. Cards typically arrive within 7 to 10 business days. If you need proof of your Social Security number before the card arrives, you can print a replacement number verification letter from your my Social Security account, which many employers and financial institutions will accept.