Robinhood offers phone, email, and in-app support, but response times and availability vary by account type and issue

Robinhood does not publish a general customer service phone number. Instead, support is routed through your account — you reach them via the app, through email, or occasionally through callback requests. The method you use depends on what you need help with and whether your account is active or restricted.

If you have an active brokerage or crypto account, the fastest route is usually the in-app support feature. Open the app, tap your profile icon, scroll to Help, and select "Contact Us." From there you can describe your issue and Robinhood will either answer immediately (for common questions) or assign it to a support agent. Response times typically range from a few hours to several business days, depending on how busy the queue is and how complex your issue is.

Key Takeaways

  • Robinhood support is accessed through the app, email, or the website — there is no main phone number for general customer service.
  • In-app support usually gets a response within hours to a few business days, but times vary based on issue type and current volume.
  • Account restrictions, holds, or pending transfers often require email contact and take longer to resolve than simple account questions.
  • If your account is frozen or you cannot log in, you may need to contact support through the website's help center rather than the app.

Using in-app support for active accounts

The in-app support channel is the primary way Robinhood handles customer requests. When you tap "Contact Us," the app shows a list of common issues — account verification, transfers, trading questions, technical problems — and you can select the category that matches your problem. For routine questions like "How do I enable options trading?" or "Why is my deposit pending?", the app often provides an instant answer from a knowledge base.

If your issue does not match a common category or the instant answer does not solve it, you can type a description and submit it to a support agent. Robinhood assigns a ticket number and you can check status in the app. The company does not may provide a response time, but most non-urgent issues see a reply within one to three business days. Account holds, trading restrictions, and regulatory issues (like tax form problems) typically take longer because they require manual review.

Email support and when to use it

Email is slower than in-app support but sometimes necessary. Use email when your account is locked, you cannot log in, or you need to send documents (like proof of address or income verification). You can reach Robinhood's support email through the website's help center — look for "Contact Support" and select email as your method. The system will ask you to describe your issue and may provide an email address specific to your problem type.

Email responses typically take three to seven business days. If you do not hear back within a week, check your spam folder and then resubmit through the in-app channel if possible, since that queue is usually monitored more closely. For urgent account issues — like unauthorized access or a hold you need lifted quickly — mention the urgency in your subject line, though Robinhood does not promise expedited handling.

Support for restricted or frozen accounts

If your account is restricted, frozen, or flagged for review, in-app support may not be available. In this case, go to Robinhood's website and look for the help center or "Contact Us" link. You will likely be directed to email support or a form that routes to the compliance or account review team. These issues almost always require manual investigation and can take two to four weeks to resolve.

Common reasons for account holds include pending identity verification, suspicious activity flags, or regulatory holds on transfers. Robinhood will usually tell you the reason when they freeze the account, but the message may be vague. In your email to support, include your account number, the date the hold was placed, and any reference numbers from notifications you received. The more specific you are, the faster the team can locate your case.

What to have ready before you contact support

Robinhood support will ask for your account email address and sometimes your full name or account number. Have these ready before you start a chat or write an email. If your issue involves a specific trade, transfer, or deposit, have the date and amount ready — support can search faster with exact details than with vague descriptions like "my deposit from last week."

If you are reporting a technical problem, note what device you were using (iPhone, Android, web browser), what you were trying to do, and what error message you saw. If you are reporting unauthorized activity, have any transaction details and the date you first noticed the problem. The more information you provide upfront, the less back-and-forth you will have and the sooner the issue can be resolved.

Alternatives if standard support is not working

If you have submitted a support request and heard nothing after a week, try submitting again through a different channel — if you used email, try in-app, or vice versa. Sometimes tickets get lost in routing, especially during high-volume periods. Include a note that this is a follow-up to your previous request and reference the ticket number if you have one.

Robinhood also maintains a Twitter account (@AskRobinhood) where some customers report getting faster responses for urgent issues. This is not an official support channel, but the company does monitor it. For complaints about service or unresolved issues, you can also file a complaint with the Financial Industry Regulatory Authority (FINRA) through their website, though this is a formal process and should be a last resort.

Frequently Asked Questions

Does Robinhood have a phone number I can call?

Robinhood does not publish a general customer service phone number. Support is handled through the app, email, or the website. Some users report receiving callback offers through the app if they request it, but this is not may provide and depends on issue type and current support volume.

How long does it usually take to get a response?

In-app support typically responds within hours to a few business days. Email support usually takes three to seven business days. Account holds and compliance issues can take two to four weeks. Response times vary based on how busy support is and how complex your issue is.

What if I have a problem with a trade or transfer?

Use in-app support first and include the exact date, amount, and type of transaction. If it involves a transfer between banks, include the bank name and account type. If the issue is not resolved within a few days, follow up via email with your ticket number and all the same details.

Can I get my account unlocked faster?

Robinhood does not offer expedited support for account holds or freezes. The review process takes as long as it takes, usually two to four weeks. You can contact support to confirm your case is being reviewed and ask if there is any additional information they need from you, but this does not speed up the timeline.

What should I do if I think my account was hacked?

Change your password immediately if you can still log in. Then contact support through the website (not the app, since the account may be compromised) and report the unauthorized activity. Include dates and details of any trades or transfers you did not make. Robinhood will freeze the account while they investigate.