CU Medicine's online payment system lets you pay your medical bill directly through their website without calling or mailing a check
CU Medicine, the health system operated by the University of Colorado, accepts payments through www.cumedicine.us. You can pay an outstanding balance from home using a debit card, credit card, or bank account. The system processes most payments the same day, though some may take one to two business days to post to your account depending on your payment method.
You will need your patient account number or the account number from your bill to get your free guide. If you do not have this information, you can look it up using your date of birth and Social Security number, or contact CU Medicine's billing department directly.
Key Takeaways
- Visit www.cumedicine.us and select the payment option to enter your account information and pay online.
- You can pay with a debit card, credit card, or by linking your bank account directly.
- Most payments process the same day, though bank transfers may take one to two business days to appear on your account.
- If you cannot find your account number, you can use your date of birth and Social Security number to look it up on the site.
- CU Medicine also accepts payments by phone, mail, or in person at their billing offices if online payment does not work for you.
What you need before you start
Gather your patient account number before you log in. This number appears on your bill statement and is the fastest way to locate your account. If you have lost your bill or do not have the account number handy, you can search for your account using your date of birth and the last four digits of your Social Security number.
Have your payment method ready. CU Medicine accepts Visa, Mastercard, American Express, and Discover cards, as well as direct bank transfers. If you are paying from a bank account, you will need your routing number and account number, which you can find at the bottom of a blank check or through your bank's website.
Steps to pay online at www.cumedicine.us
Go to www.cumedicine.us and look for the payment or billing section on the homepage. Most health system websites place this link prominently near the top or in a menu labeled "Patients" or "Pay Your Bill." Click through to the payment portal.
Enter your account information. If you have your patient account number, enter it along with your date of birth. If you do not have the account number, select the option to search by name and Social Security number instead. The system will pull up all accounts associated with that information.
Review your balance and select the amount you want to pay. You can pay the full balance, a partial amount, or a specific bill. Enter the payment amount in the field provided.
Choose your payment method. Select whether you want to pay with a card or a bank account. If using a card, enter the card number, expiration date, and CVV security code. If paying from a bank account, enter your routing number and account number.
Confirm the payment details and submit. The system will show you a summary of the transaction before you complete it. Review the amount, account, and payment method one more time, then click to process the payment. You should receive a confirmation number immediately.
How long payments take to show up
Credit and debit card payments usually post to your account the same business day. Some card processors may take up to two business days, depending on your card issuer and the time of day you submit the payment. Payments made after 5 p.m. Mountain Time may not process until the next business day.
Bank account transfers (ACH payments) typically take one to two business days to clear. The money leaves your bank account right away, but CU Medicine's system may not reflect the payment for a day or two. If your payment does not appear within three business days, contact CU Medicine's billing department to confirm it was received.
What to do if your payment does not go through
If your payment is declined, the system will show an error message with a reason. Common reasons include an incorrect card number, an expired card, insufficient funds, or a mismatch between the address on file and the address you entered. Correct the information and try again.
If you see a message that your card was declined for security reasons, contact your card issuer directly. Banks sometimes block online payments to unfamiliar vendors as a fraud prevention measure. Your bank can approve the transaction, and you can then retry the payment on the CU Medicine site.
If the problem persists, call CU Medicine's billing department instead of trying repeatedly online. Repeated failed attempts can trigger additional security blocks. The billing team can take your payment over the phone or help you troubleshoot the issue.
Payment options if online does not work
CU Medicine accepts payments by phone. Call their billing department and have your account number and payment method ready. A representative will process the payment while you are on the line and provide you with a confirmation number.
You can also mail a check or money order to the address listed on your bill. Include your account number on the check and mail it to the billing address shown on your statement. Mail payments take longer to process — typically five to seven business days from the time CU Medicine receives them.
Some CU Medicine locations accept in-person payments at their billing offices. Call ahead to confirm the location nearest you accepts walk-in payments and to ask about their hours.
Setting up automatic payments
If you have recurring bills or want to avoid paying manually each month, CU Medicine may offer automatic payment options. Log into your account on www.cumedicine.us and look for a section labeled "Recurring Payments" or "Auto Pay." You can set up a monthly payment from your bank account or card, and the system will charge you on the date you choose.
Automatic payments are useful if you have a payment plan or ongoing treatment, but make sure you have enough funds in your account each month. You can change or cancel automatic payments at any time through your account settings.
Frequently Asked Questions
Can I pay a bill for someone else?
Yes, you can pay another person's CU Medicine bill if you have their account number. Enter their account number when you log in, and the system will show their balance. You can then pay from your own card or bank account. Some people set this up for elderly parents or adult children.
What if I do not have a credit or debit card?
You can pay directly from your bank account using your routing and account numbers. This is often called an ACH or electronic check payment. If you do not want to enter your bank details online, call CU Medicine's billing department to pay over the phone instead.
Is it safe to enter my payment information on the CU Medicine website?
CU Medicine's payment portal uses encryption to protect your information. Look for a padlock icon in your browser's address bar and make sure the URL starts with "https://" before entering any payment details. If you are still uncomfortable, you can pay by phone or mail instead.
What if I paid but my bill still shows as due?
Give the payment two to three business days to post, especially if you paid with a bank account. If it has been longer than that, log back into your account to see if the payment appears. If the balance still shows as due, contact CU Medicine's billing department with your confirmation number.
Can I get a receipt for my payment?
Yes. The online system provides a confirmation number immediately after your payment processes. You can print this page or save it as a record. You can also log back into your account at any time to view your payment history and print receipts for past payments.