Where to pay your Miami-Dade water bill
Miami-Dade Water and Sewer Department accepts payments through several channels. You can pay online at the department's website using your account number, by phone at 786-891-2685, by mail to the address on your bill, or in person at any Miami-Dade Water customer service office. Online and phone payments process immediately; mail payments take 7 to 10 business days to reach the department and post to your account.
The online portal is the fastest option if you need to avoid a late fee. You can set up a one-time payment or enroll in automatic monthly payments, which deduct from your bank account on a date you choose. The department does not charge a fee for online or phone payments made directly through their system.
If you pay by mail, include your account number on the check or money order and mail it to the address printed on your bill. Do not send cash. Third-party payment services like PayPal or Venmo are not accepted directly by Miami-Dade Water.
Key Takeaways
- Online payment through Miami-Dade Water's website is the fastest method and posts to your account the same day.
- Phone payments at 786-891-2685 are processed immediately and do not carry a fee when you call the department directly.
- Automatic monthly payments can be set up online or by phone and remove the risk of forgetting a due date.
- Mail payments take 7 to 10 business days to post, so send them early if your bill is due soon.
Setting up automatic payments
Automatic payments are deducted from your bank account on the same day each month. To enroll, log into your account on the Miami-Dade Water website, select the autopay option, and provide your bank routing number and account number. You can also call 786-891-2685 to set up autopay over the phone.
You choose the payment date, which is useful if your income arrives on a specific day. The department will send you a confirmation email after autopay is activated. You can cancel or change the payment date at any time through your online account or by calling customer service.
What happens if your payment is late
Miami-Dade Water charges a late fee if your bill is not paid by the due date shown on your statement. The amount of the late fee depends on your bill total and is added to your next bill. If your account remains unpaid for 60 days, the department may issue a notice of intent to discontinue service.
If service is discontinued, you will need to pay the full past-due balance plus a reconnection fee to restore water. The reconnection fee is separate from your regular bill and can be substantial. If you cannot pay your full bill by the due date, contact Miami-Dade Water immediately to discuss payment options or hardship programs that may be available.
Payment methods and processing times
| Payment Method | Processing Time | Fee |
|---|---|---|
| Online (website) | Same day | None |
| Phone (786-891-2685) | Same day | None |
| Automatic bank draft | Same day | None |
| 7–10 business days | None | |
| In-person at office | Same day | None |
Finding your account number and bill information
Your account number appears on your water bill, usually near the top or in the upper right corner. You will need this number to pay online, by phone, or to set up autopay. If you cannot locate your bill, you can find your account number by logging into your online account on the Miami-Dade Water website or by calling 786-891-2685.
Your bill also shows the due date, the amount owed, and any late fees or adjustments from previous months. Review your bill before paying to make sure the charges match your usage. If you see an error or have questions about specific charges, contact Miami-Dade Water before the due date.
Payment plans for past-due balances
If you have fallen behind on your water bill, Miami-Dade Water may offer a payment plan to avoid service disconnection. A payment plan spreads your past-due balance over several months, with a portion due each billing cycle in addition to your regular monthly bill. To request a payment plan, call 786-891-2685 and speak with a customer service representative.
Payment plans are not automatic—you must request one before your account is referred for disconnection. The department will review your account and may ask for proof of hardship. Once a plan is approved, you must make all payments on time; missing a payment can result in the plan being cancelled and service disconnection proceeding.
Frequently Asked Questions
Can I pay my Miami-Dade water bill with a credit card?
Miami-Dade Water does not accept credit card payments directly through their website or phone line. You can pay only with a bank account (for online or automatic payments), check, money order, or cash in person. Some third-party payment processors may accept credit cards, but they typically charge a convenience fee.
What if I pay online but my payment doesn't show up?
Online payments through Miami-Dade Water's official website post the same day. If you do not see your payment within 24 hours, log back into your account to confirm the payment was processed. If the payment was rejected, you will receive an error message. Call 786-891-2685 if you need help troubleshooting or if you believe the payment was lost.
How do I change my autopay date?
Log into your account on the Miami-Dade Water website, go to the autopay section, and select a new payment date. The change takes effect on your next billing cycle. You can also call 786-891-2685 to update your autopay date over the phone.
What if I move and need to transfer my account?
Contact Miami-Dade Water at 786-891-2685 to close your current account and open a new one at your new address. You will need to provide your new service address and a move-out date. Any remaining balance on your old account must be paid before the account is closed.