What your Verizon payment number is and where to find it
Your Verizon payment number is a reference code that identifies your account when you send money to Verizon. It appears on your monthly bill, usually near the top or in a section labeled "Payment Information" or "Account Details." The number is typically 10 to 12 digits long and may also be called your account number or billing account number.
You can find it in three places: your paper bill, your online Verizon account, or by calling Verizon customer service at 1-908-559-4899. If you log into My Verizon online or through the mobile app, your account number displays in the account settings or billing section. Having this number ready before you pay makes the process faster and ensures your payment reaches the right account.
Key Takeaways
- Your Verizon payment number is a 10- to 12-digit code on your bill that identifies your account when you send a payment.
- You can find it on your paper bill, in your My Verizon online account, or by calling Verizon customer service.
- Use your payment number when paying by mail, phone, or through a third-party payment service to ensure the money is credited to your account.
- Verizon accepts payments through their website, the My Verizon app, automatic bank transfers, check by mail, and phone payments.
Where the payment number appears on your bill
On a paper bill, look for a section at the top or middle of the first page that says "Account Information," "Billing Information," or "Payment Details." Your payment number is usually printed in bold or in a box to make it stand out. Some bills also print it near the barcode or in the upper right corner.
If you receive a digital bill by email, open the PDF and search for the same sections. The number will be in the same location as on a paper bill. If you cannot find it on your current bill, check an older one — the number does not change from month to month.
How to locate it in your online account
Log into My Verizon at verizon.com or open the My Verizon app on your phone. Once you are signed in, go to "Account" or "Billing" in the menu. Your account number displays in a section labeled "Account Information" or "Account Details." You may need to scroll down or tap "View Account Details" to see it.
If you have multiple lines or accounts with Verizon, make sure you are looking at the correct one. Each account has its own payment number. The app and website show the same information, so use whichever is more convenient for you.
When you need your payment number
Use your payment number when you pay by mail, phone, or through an online payment portal that is not Verizon's own website or app. If you mail a check, write the number on the check itself or include it in a note with your payment. When you call Verizon to pay over the phone, have the number ready so the representative can apply the payment to the correct account immediately.
If you use a third-party bill payment service — such as your bank's online bill pay or a payment app — you will likely need to enter your payment number so the service knows where to send the money. Verizon's own website and app do not require you to enter the number because they already know which account you are logged into.
Payment methods that use your payment number
Paying by mail requires your payment number on the check or in an enclosed note. Verizon's mailing address for payments is printed on your bill. Mail payments typically take 7 to 10 business days to reach Verizon and be credited to your account.
Phone payments also use your payment number. Call 1-908-559-4899 and have your number ready when a representative answers. They will confirm the amount and payment method (debit card, credit card, or bank account) and process the payment immediately. Payments made by phone are usually credited within one business day.
Bank bill pay services and third-party payment apps require your payment number as the "account number" or "reference number" field. Enter it exactly as it appears on your bill to avoid delays. Verizon's website and app do not need the number because you are already logged in.
What to do if you cannot find your payment number
Call Verizon customer service at 1-908-559-4899. A representative can tell you your payment number over the phone and answer questions about your account. Have your phone number or the phone number associated with your account ready when you call.
You can also visit a Verizon store in person and ask a representative to provide your account number. If you have a Verizon bill from any month in the past year, that number will be on it — the number does not change unless you close and reopen your account.
Frequently Asked Questions
Is my payment number the same as my phone number?
No. Your payment number is a separate account identifier, usually 10 to 12 digits, and is different from your phone number. Both appear on your bill, but they serve different purposes. Always use your payment number when sending money to Verizon.
Do I need my payment number to pay through the My Verizon app?
No. When you log into My Verizon online or through the app, the system already knows which account you are using. You can pay directly without entering your payment number.
What happens if I send a payment without including my payment number?
If you pay by mail or through a third-party service without your payment number, the payment may be delayed or applied to the wrong account. Always include your payment number to ensure the money reaches your account quickly and correctly.
Can I use my payment number to check my balance?
Your payment number identifies your account but does not show your balance. To check what you owe, log into My Verizon, call customer service, or look at your most recent bill.