Raymour and Flanigan offers financing through Synchrony Bank, not directly through the store

When you buy furniture at Raymour and Flanigan, the payment plan you're offered comes from Synchrony Bank, a third-party lender. Raymour and Flanigan doesn't hold your loan — Synchrony does. This matters because your payment terms, interest rate, and account management all go through Synchrony, not the furniture store.

The store displays promotional financing offers at checkout, usually interest-free periods ranging from 12 to 60 months depending on the purchase amount and current promotions. If you're approved, you'll receive a Synchrony credit card account number and can make payments online, by phone, or by mail to Synchrony.

Understanding this separation is important because if you have questions about your account, payment due dates, or interest charges, you contact Synchrony directly — not Raymour and Flanigan customer service. The store can tell you what promotions are running, but Synchrony handles the actual lending terms.

Key Takeaways

  • Raymour and Flanigan financing is issued by Synchrony Bank, so you make payments to Synchrony, not the furniture store.
  • Promotional periods are typically interest-free if you pay off the full balance within the stated timeframe, but interest accrues on any remaining balance after that period ends.
  • Missing a payment or paying late can end your promotional period early and trigger interest charges on the entire purchase amount, not just future purchases.
  • You can check your account balance, payment due date, and promotional period end date by logging into your Synchrony account online or calling the number on your statement.

How promotional financing periods work

When Raymour and Flanigan advertises "12 months interest-free" or "24 months no interest," that's a promotional period offered by Synchrony. During this window, you pay no interest as long as you make at least the minimum payment each month and pay off the entire balance before the promotion ends.

The key word is "entire balance." If you still owe money when the promotional period expires, Synchrony charges interest retroactively — meaning interest applies to the original purchase amount from day one, not just the remaining balance. This can result in a large interest charge appearing on your account suddenly.

For example, if you finance $3,000 over 24 months interest-free and pay $125 per month, you'll owe nothing extra as long as you finish paying by month 24. But if you still owe $500 at month 25, Synchrony will charge interest on the full $3,000 for all 24 months you carried the balance, not just the $500 remaining.

What happens if you miss a payment

A single missed or late payment can terminate your promotional period immediately. Once that happens, interest charges begin accruing on the full original purchase amount, regardless of how much you still owe or how much time was left in the promotion.

Synchrony reports late payments to credit bureaus after 30 days of non-payment. This affects your credit score and can make it harder to borrow money in the future. The store itself won't pursue you — Synchrony will contact you about the debt.

If you're struggling to make a payment, contact Synchrony before the due date. They may be able to work out a modified payment plan, though this varies by account and isn't may provide. Waiting until after you miss a payment makes negotiation much harder.

How to make payments and check your balance

You manage your Synchrony account through their website or mobile app. Log in with the account number from your initial approval letter or statement. You can see your current balance, minimum payment due, promotional period end date, and interest rate (if applicable).

Payments can be made online through your Synchrony account, by phone at the number on your statement, or by mailing a check to the address listed on your bill. Online and phone payments typically post within one business day. Mail payments take longer and should be sent at least 10 days before your due date to avoid late fees.

Set up automatic payments if possible — this removes the risk of forgetting a due date. You can choose to pay the minimum, a fixed amount, or the full balance each month. Paying more than the minimum reduces the total interest you'll pay if the promotional period ends before the balance is zero.

Interest rates and what they depend on

The interest rate you receive depends on your credit score and credit history. Raymour and Flanigan advertises promotional rates (often 0%), but the regular interest rate — the one that kicks in after the promotion ends — varies. Synchrony typically charges between 18% and 29.99% APR on furniture purchases, though your actual rate depends on your creditworthiness.

You'll see your regular APR on your approval letter and on your monthly statement. This is the rate that applies if you don't pay off the balance during the promotional period. It's also the rate that applies immediately if you miss a payment and lose the promotional offer.

If your credit score improves significantly after you open the account, you can contact Synchrony to ask about a rate reduction, but they're not obligated to lower it. The rate you received at approval is what you're locked into unless Synchrony offers you a better rate on future purchases.

What to do if you can't pay off the balance in time

If you realize you won't pay off the full balance before the promotional period ends, contact Synchrony as soon as possible. Explain your situation and ask if they can extend the promotional period or work out a payment arrangement. Some customers have had success requesting extensions, though approval isn't may provide.

If an extension isn't possible, calculate how much interest you'll owe. Knowing this number helps you decide whether to accelerate payments, refinance through another lender, or accept the interest charge. Sometimes paying interest on a smaller remaining balance is cheaper than refinancing.

Another option is to pay off the Synchrony account with a personal loan, balance transfer credit card, or cash if you have it available. This stops interest from accruing and closes the Synchrony account. Compare the cost of these alternatives against the interest Synchrony would charge.

Disputing charges and resolving billing errors

If you see a charge you don't recognize or believe your statement is wrong, contact Synchrony within 60 days of the error appearing. You can dispute the charge online through your account or by calling the number on your statement. Synchrony will investigate and respond within 30 days.

During a dispute, you're not required to pay the disputed amount, though interest may still accrue on it. Keep records of all communication with Synchrony and the store — emails, call dates, names of representatives, and what was discussed. This documentation protects you if the dispute takes time to resolve.

If Synchrony's investigation finds the charge was an error, they'll credit your account. If they find the charge was correct, you'll owe it. Either way, you have the right to request a written explanation of their decision.

Frequently Asked Questions

Can I pay off my Raymour and Flanigan purchase early without penalty?

Yes. Synchrony doesn't charge prepayment penalties, so you can pay off the full balance at any time without extra fees. Paying early stops interest from accruing if your promotional period ends before you finish paying. There's no downside to paying faster than required.

What if I want to return the furniture after I've already made payments?

Contact Raymour and Flanigan about their return policy — most allow returns within 30 days. If approved, the refund goes back to your Synchrony account as a credit. You still owe the remaining balance on any items you keep, and the promotional period continues as originally scheduled.

Does making payments on time to Raymour and Flanigan help my credit score?

Yes, but only because Synchrony reports your payment history to credit bureaus. Raymour and Flanigan itself doesn't report anything — Synchrony does. On-time payments build your credit, and late payments damage it. This is the same as any other credit account.

What happens if Raymour and Flanigan goes out of business?

Your debt to Synchrony remains. The store closing doesn't erase your loan or change your payment obligations. You continue making payments to Synchrony on the same schedule. The furniture you bought is yours to keep, but you still owe the financing balance.

Can I transfer my Raymour and Flanigan balance to a different credit card?

You can pay off the Synchrony account with a balance transfer card or any other payment method, which closes the account. However, Synchrony won't transfer the balance themselves — you have to initiate payment from another source. Check whether a balance transfer card's rate and fees make this worthwhile compared to paying off the Synchrony account directly.