Where to pay your Pinellas County water bill
Pinellas County Utilities handles water billing for most of the county. You can pay your bill online through their website, by phone, by mail, or in person at their office. The online portal is the fastest option and lets you set up automatic payments so you never miss a due date.
If you live in a city within Pinellas County — such as St. Petersburg, Clearwater, or Largo — your water may be provided by that city's utility department instead of the county. Check your bill to see which utility is listed as the provider. City utilities have their own payment systems and due dates, so paying the county won't cover a city bill.
Key Takeaways
- Pinellas County Utilities accepts online payments through their website, which is the fastest method and allows you to set up automatic recurring payments.
- You can also pay by phone, mail, or in person at their office during business hours without any additional fee.
- If your water is provided by a city within Pinellas County, you must pay that city's utility department, not the county.
- Your bill shows the due date and the amount owed; paying after the due date may result in a late fee.
- If you are having trouble paying, contact Pinellas County Utilities directly to ask about payment plans or hardship programs.
Online payment through Pinellas County Utilities
The Pinellas County Utilities website has a customer portal where you can log in with your account number and pay immediately. You'll need your bill or account number to set up access. Online payments typically process the same day if you pay before the cutoff time, which is usually in the afternoon.
From the portal, you can also set up automatic payments so the bill is paid on the same day each month. This removes the risk of forgetting and incurring a late fee. You can change or cancel automatic payments at any time through the same portal.
Phone and mail payment options
You can call Pinellas County Utilities to pay by phone using a debit card or credit card. Have your bill and payment method ready when you call. Phone payments are processed immediately, and you'll receive a confirmation number for your records.
To pay by mail, write a check or money order payable to Pinellas County Utilities and include your account number on the payment. Mail it to the address shown on your bill. Mail payments take several days to arrive and process, so send it at least a week before the due date to avoid a late fee.
In-person payment at the county office
Pinellas County Utilities has an office where you can pay in person during business hours. You can pay with cash, check, or card. The office location and hours are listed on your bill and on the county website. In-person payments are processed immediately.
If you live in a city that provides water, that city's utility office may also accept in-person payments. Check your bill to confirm which utility provides your service.
Late fees and what happens if you don't pay
Pinellas County Utilities charges a late fee if your payment arrives after the due date shown on your bill. The fee amount is listed in your bill or in the county's rate schedule. Late fees add to what you owe, so paying on time is less expensive than paying late.
If your bill remains unpaid for a set period — usually 60 to 90 days — the county may shut off your water service. Once service is disconnected, you must pay the full amount owed plus a reconnection fee to restore water. If you are facing a hardship, contact the utility before the bill becomes severely overdue to discuss options.
Payment plans and hardship assistance
If you cannot pay your full bill by the due date, contact Pinellas County Utilities to ask about a payment plan. The utility may allow you to split the bill into smaller payments over several weeks or months. Payment plans must be arranged before the bill is late, so call as soon as you know you'll have trouble paying.
Some residents may be may be able to access for bill assistance through local nonprofits or county programs. Pinellas County Utilities can direct you to resources in your area. Having your account number and a brief explanation of your situation ready will speed up the conversation.
Frequently Asked Questions
How do I know if Pinellas County Utilities or my city provides my water?
Look at the top of your water bill — it will show the name of the utility company providing service. If it says Pinellas County Utilities, pay through the county. If it shows your city's name, pay through that city's utility department.
Can I pay my bill with a credit card online?
Yes, the Pinellas County Utilities online portal accepts credit and debit cards. Some credit card companies may charge a cash advance fee for utility payments, so check with your card issuer first if you want to avoid that charge.
What if I pay online but my payment doesn't show up on my account?
Online payments usually appear within one business day. If more than one business day has passed and the payment still doesn't show, contact Pinellas County Utilities with your confirmation number. They can verify whether the payment was received and processed.
Can I set up automatic payments if I don't have a bank account?
Automatic payments typically require a bank account or debit card. If you don't have either, you can pay by phone, mail, or in person each month. Call the utility to discuss other options that may be available.
What happens if I move out of Pinellas County?
Contact Pinellas County Utilities to close your account and request a final bill. You are responsible for paying any balance owed, even after you move. The utility can tell you how to arrange final payment and whether you are may be able to access for a deposit refund.