How to access your GreenSky account

GreenSky is a financing company that works with retailers and contractors — if you financed a purchase through a store or service provider, your loan may be with GreenSky. To log in, go to the GreenSky customer portal at greenskyloans.com and select "Sign In" in the top right corner.

You will need your email address and password. If you do not remember your password, click "Forgot Password" on the login page and follow the prompts to reset it. GreenSky will send a reset link to the email address associated with your account.

If you have never created an online account before, you can register at the same portal. You will need the email address tied to your loan and your loan number, which appears on your loan documents or any statements GreenSky has sent you.

Key Takeaways

  • Log in at greenskyloans.com using your email and password; use the "Forgot Password" link if you need to reset it.
  • Your loan number appears on your loan documents or statements and is required to set up a new account.
  • Once logged in, you can view your balance, payment history, and due dates in one place.
  • You can make a one-time payment or set up automatic payments directly from the portal.
  • If you cannot log in after resetting your password, contact GreenSky customer service by phone or through the portal's help section.

What you can do once you are logged in

After you sign in, your account dashboard shows your current loan balance, the interest rate, and your next payment due date. You can view a full payment history and see how much of each payment goes toward principal versus interest.

The portal also displays any promotional terms tied to your loan — for example, if you financed through a 0% promotional period, the portal will show when that period ends and what the standard interest rate will be after that date.

Making a payment through your account

To pay your loan, log in and look for a "Make a Payment" or "Pay Now" button on your dashboard. GreenSky lets you pay from a checking or savings account using your routing and account numbers, or by debit card.

You can make a one-time payment whenever you want, as long as the payment reaches GreenSky by your due date. The portal will tell you how many days it takes for a payment to post — this is usually one to three business days, depending on your bank.

If you want to stop making manual payments each month, you can set up automatic payments (also called autopay) through the same section. You choose the payment amount and the date each month, and GreenSky will withdraw it automatically from your bank account or card.

Resetting a forgotten password

Click "Forgot Password" on the GreenSky login page. Enter the email address associated with your account. GreenSky will send a password reset link to that email — check your inbox and spam folder if you do not see it right away.

Click the link in the email and create a new password. Your new password must be at least 8 characters long and include at least one number and one uppercase letter. After you set your new password, you can log in immediately.

If you do not receive a reset email within a few minutes, double-check that you entered the correct email address. If the email address you used is not in GreenSky's system, the portal may not send a reset link — in that case, contact GreenSky directly to confirm your account exists.

When you cannot log in

If you have reset your password and still cannot log in, clear your browser's cache and cookies, then try again in a different browser. Sometimes stored data from an old session blocks a new login.

If that does not work, contact GreenSky customer service. You can call the number on your loan statement or billing notice, or use the "Contact Us" link on the GreenSky website. Have your loan number and email address ready when you call.

GreenSky's phone lines are typically open Monday through Friday during business hours. Wait times can be long during the first and last week of the month when many customers are making payments.

Updating your account information

Once you are logged in, you can update your email address, phone number, and mailing address in the account settings section. Look for a "Profile" or "Account Settings" link on your dashboard.

If you need to change the bank account or card used for payments, go to the payment method section and add a new one. You can keep multiple payment methods on file and choose which one to use each time you pay.

Frequently Asked Questions

What if I do not have my loan number?

Your loan number is on any statement or billing notice GreenSky has sent you. If you cannot find it, call GreenSky customer service with your email address and the name and phone number of the retailer or contractor where you financed the purchase. They can look up your loan number in their system.

Can I pay my GreenSky loan by phone?

Yes. Call the customer service number on your statement or billing notice and a representative can process a payment over the phone using your bank account or debit card information. This method works if you prefer not to use the online portal.

How long does it take for a payment to show up in my account?

Most payments post within one to three business days of when you submit them. The portal will show you an estimated posting date when you make the payment. Payments submitted on weekends or holidays may take longer to process.

Is it safe to pay through the GreenSky website?

GreenSky uses encryption to protect your financial information when you log in and make payments. The website address should start with "https://" (not just "http://"), which means the connection is secure. Never share your login credentials with anyone.

What happens if I miss a payment?

If a payment is late, GreenSky will contact you by phone, email, or mail. Late payments may result in late fees and can affect your credit score. If you are having trouble making a payment, contact GreenSky as soon as possible to discuss your options.