Extra Space Storage accepts payments online, by phone, by mail, and in person at your facility

Extra Space Storage is a national self-storage chain with thousands of locations. When you rent a unit, you'll receive a rental agreement that lists your monthly rent amount and due date. You can pay that bill through several methods, and the one you choose depends on what's most convenient for you and whether you want to set up automatic payments.

The most common way to pay is through the Extra Space Storage website or mobile app, where you can log into your account and make a one-time payment or set up recurring automatic payments. You can also call the facility directly, mail a check, or walk in and pay at the office during business hours. Each method has different timing and confirmation steps, which matter if your payment is due soon.

Key Takeaways

  • Online payments through the Extra Space Storage website or app are the fastest way to pay and give you immediate confirmation of receipt.
  • Setting up automatic payments means your rent is deducted on the same day each month, so you won't miss a due date.
  • Mailed checks take 5 to 7 business days to arrive, so send them well before your due date to avoid a late fee.
  • Calling your specific facility or paying in person lets you ask questions about your account and confirm the payment was recorded.

Paying online through your account

Go to the Extra Space Storage website and select "Pay Now" or log into your account. You'll need your unit number and the phone number or email associated with your rental agreement. Once you're logged in, you can see your current balance, due date, and payment history.

You can pay with a debit card, credit card, or bank account transfer. The website will ask which payment method you want to use and confirm the amount before you submit. Online payments typically post to your account within one business day, and you'll receive an email receipt immediately after you complete the transaction.

The Extra Space Storage mobile app works the same way. Download it from the App Store or Google Play, log in with your account information, and select the payment option. Some people prefer the app because they can pay from anywhere, including while traveling or during an emergency.

Setting up automatic payments

Automatic payments mean your rent is charged to your card or bank account on the same date each month, without you having to log in or remember the due date. To set this up, log into your account on the website or app, go to the payment settings, and select "Auto Pay" or "Recurring Payment." You'll choose which payment method to use and confirm the amount.

Once automatic payments are active, you can still make additional payments if you want to pay early or catch up on a past-due balance. You can also pause or cancel automatic payments at any time through your account settings, though you'll then be responsible for paying manually by the due date.

Automatic payments reduce the risk of late fees because the payment goes through even if you forget. However, you should still check your account occasionally to make sure the payment is going through and that your balance is correct.

Paying by phone or in person

Call your specific Extra Space Storage facility directly to pay over the phone. The phone number is on your rental agreement and on the facility's website. Have your unit number and a payment method (debit card, credit card, or bank account information) ready. The staff member will process the payment and give you a confirmation number.

You can also walk into the facility office during business hours and pay in person. Bring cash, a check, a debit card, or a credit card. The office staff will process the payment immediately and give you a receipt. This method is useful if you have questions about your account or if you prefer to handle money in person.

Phone and in-person payments are recorded in your account, but they may take a few hours to show up online. If you need proof of payment right away, ask for a receipt or confirmation number.

Paying by mail

Write a check payable to Extra Space Storage, include your unit number on the check, and mail it to the address listed on your rental agreement or the facility's website. Put the check in an envelope and send it through the U.S. Postal Service.

Mailed checks typically take 5 to 7 business days to arrive and be processed. This means you should mail your payment at least 10 days before your due date to make sure it arrives on time and avoids a late fee. If your due date is coming up soon, use online payment, phone payment, or in-person payment instead.

Keep a copy of the check or write down the check number for your records. If there's ever a dispute about whether your payment arrived, you'll have proof that you sent it.

Late payments and what happens if you miss a due date

Your rental agreement specifies a due date each month and a grace period (usually 5 to 10 days after the due date). If you don't pay by the end of the grace period, Extra Space Storage will charge a late fee. The amount varies by location and is listed in your rental agreement.

If you miss a payment, contact your facility as soon as possible. Explain the situation and ask what options are available. Some facilities may work with you on a payment plan or waive a late fee if it's your first time. The sooner you communicate, the better your chances of avoiding additional fees or losing your unit.

If payments continue to be missed, Extra Space Storage can lock your unit, charge additional fees, and eventually sell the contents of your unit to cover the debt. This is called a lien sale and is a legal process that varies by state. Paying on time protects you from this outcome.

Troubleshooting payment problems

If your online payment is declined, check that your card or bank account has sufficient funds and that the information you entered is correct. Try a different payment method if one doesn't work. If the problem continues, call your facility to pay by phone instead.

If you made a payment but it doesn't show up in your account after one business day, log back in and check your payment history. Sometimes payments take longer to post, especially if you paid late in the day or on a weekend. If more than one business day has passed and the payment still isn't showing, call your facility and ask them to confirm receipt.

If you were charged twice or if you see an error on your bill, contact the facility immediately. Bring any receipts or confirmation numbers you have. The staff can investigate and correct billing mistakes, though it may take a few days to process the correction.

Frequently Asked Questions

Can I pay with a credit card online?

Yes, Extra Space Storage accepts major credit cards (Visa, Mastercard, American Express, Discover) on their website and mobile app. Some facilities may also accept credit cards over the phone or in person, though a few charge a processing fee for credit card payments. Ask your facility if there's a fee before you pay.

What if I want to pay multiple months in advance?

You can pay multiple months at once through your online account or by calling your facility. This can be useful if you're going away or want to reduce the number of times you have to remember to pay. Your account will show the prepaid balance, and your rent will be deducted from it each month.

Do I get a receipt when I pay?

Yes. Online payments generate an email receipt immediately. Phone and in-person payments come with a confirmation number or printed receipt. Mailed checks don't produce a receipt from Extra Space Storage, so keep a copy of your check for your records.

Can I change my payment due date?

This depends on your rental agreement and your facility's policies. Contact your facility directly to ask if they can move your due date to a different day of the month. Some facilities can accommodate this request, while others cannot.

What happens if I pay after the due date but before the grace period ends?

If you pay within the grace period (usually 5 to 10 days after the due date), you won't be charged a late fee. However, once the grace period ends, a late fee applies. Check your rental agreement for the exact grace period at your facility.