Change your password through your PlayStation account settings on any device

You can change your PlayStation password from a web browser, your PlayStation console, or the PlayStation mobile app. The fastest route is usually a web browser because you can do it in under two minutes without turning on your console. You will need your current password to start the process, and the new password takes effect immediately across all your devices.

PlayStation does not send you a confirmation email after you change your password, so write down your new password somewhere safe before you close the page. If you forget it before you write it down, you can change it again using the same steps.

Key Takeaways

  • You can change your password on any web browser by going to your PlayStation Network account page, signing in, and selecting the password option under security settings.
  • On your PlayStation 5 or PlayStation 4 console, go to Settings, then Users and Accounts, then Account, then Security, then Change Password.
  • Your new password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character like ! or @.
  • The password change takes effect right away on all your devices, so you will need the new password the next time you sign in anywhere.

Change your password using a web browser

Go to www.playstation.com and click the sign-in button in the top right corner. Enter your email address and current password, then click Sign In. Once you are signed in, click your profile icon in the top right corner and select Account from the menu.

On the Account page, click Security on the left side. Under the Security section, find Password and click the Change button next to it. Enter your current password in the first box, then type your new password in the second box. Type it again in the third box to confirm it matches. Click Change Password at the bottom.

The page will show a message saying your password has been changed. Close the browser or sign out. The next time you sign in on any device, use your new password.

Change your password on a PlayStation 5 console

Turn on your PlayStation 5 and sign in with your account. Press the PS button on your controller to open the Control Center. Scroll right and select your profile icon, then choose Profile from the menu.

Select Account, then Security, then Change Password. Enter your current password, then type your new password twice to confirm it. Select Change at the bottom. Your console will show a confirmation message, and you can start using your new password right away.

Change your password on a PlayStation 4 console

Turn on your PlayStation 4 and sign in with your account. Go to Settings at the top of the home screen. Select Users and Accounts, then Account, then Security.

Select Change Password. Enter your current password in the first field, then type your new password in the second field. Type it again in the third field to confirm. Select Change at the bottom. The console will confirm the change, and your new password is active immediately.

Password requirements and what to avoid

Your new password must be at least 8 characters long. It must include at least one uppercase letter (A through Z), at least one lowercase letter (a through z), at least one number (0 through 9), and at least one special character. Special characters include: ! @ # $ % ^ & * ( ) - _ = + [ ] { } ; : ' " , . < > ? / \ |

Do not use your email address, your username, or any part of your PlayStation Network ID in your password. Do not use a password you have used before on PlayStation. Do not use the same password you use for other accounts like email or banking. If you use the same password everywhere and one account gets hacked, all your accounts are at risk.

What to do if you forget your new password

If you forget your password after changing it, go to www.playstation.com and click Sign In. Click Can't sign in? below the password box. Enter your email address and click Next. PlayStation will send you a link to reset your password. Check your email inbox and spam folder for a message from PlayStation Network. Click the link in the email and follow the steps to create a new password.

The reset link expires after a few hours, so complete the process soon after you request it. If you do not see an email from PlayStation, wait a few minutes and check again, or try requesting the reset link a second time.

Frequently Asked Questions

Do I need to sign out of my console after I change my password?

No. Your console will keep you signed in with your old session. The next time you turn off your console and turn it back on, or the next time you sign in on a different device, you will need to use your new password. You do not have to sign out immediately.

Will changing my password sign me out of other devices?

No. Devices you are already signed into will stay signed in. Your new password only matters the next time you sign in somewhere. If you think someone else has access to your account, you can sign out of all devices at once from the PlayStation website under Security settings, then sign back in with your new password.

Can I change my password on the PlayStation mobile app?

The PlayStation app does not have a password change option built in. Use a web browser or your console instead. Open www.playstation.com in your phone's browser if you want to change it from your phone.

What if I get an error message when I try to change my password?

The most common error is that your new password does not meet the requirements — check that it has at least 8 characters, an uppercase letter, a lowercase letter, a number, and a special character. If you get an error about your current password being wrong, make sure you typed it correctly. If you are still stuck, try the process again from the beginning on a different browser or device.