Fidelity's Standard Business Hours

Fidelity Investments operates customer service lines during standard business hours, which typically run Monday through Friday, 8:30 a.m. to 7:00 p.m. Eastern Time. Weekend and evening hours vary by service line — some departments offer Saturday support, while others do not. The phone number you call and the type of account you hold both affect which hours apply to you.

If you are trying to reach Fidelity today, the fastest way to know whether they are open is to call the main customer service line at 1-800-343-3548. The automated system will tell you immediately whether representatives are available. You can also log into your Fidelity account online or use the Fidelity mobile app to check balances, place trades, or access account information at any time — the website and app do not close.

Key Takeaways

  • Fidelity customer service is open Monday through Friday from 8:30 a.m. to 7:00 p.m. Eastern Time, though some departments offer limited Saturday hours.
  • The Fidelity website and mobile app are available 24/7, so you can check your account or place trades outside of phone support hours.
  • Fidelity closes on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
  • Different service lines (retirement accounts, brokerage, workplace plans) may have different hours, so confirm before calling.
  • If you cannot reach a representative, you can submit questions through your online account or wait for the next business day.

Federal Holidays When Fidelity Is Closed

Fidelity observes all federal holidays and closes its offices and phone lines on those days. The full list includes New Year's Day (January 1), Martin Luther King Jr. Day (third Monday in January), Presidents' Day (third Monday in February), Memorial Day (last Monday in May), Juneteenth (June 19), Independence Day (July 4), Labor Day (first Monday in September), Thanksgiving Day (fourth Thursday in November), and Christmas Day (December 25).

On these days, you cannot reach a live representative by phone. However, you can still access your account online, check balances, and place trades through the website or app. If you need to speak with someone about a holiday closure, Fidelity will resume normal hours the next business day.

How to Reach Fidelity Outside Business Hours

When Fidelity's phone lines are closed, your online account remains open. You can log in to check your portfolio, view transaction history, transfer money between accounts, and place trades. The Fidelity mobile app offers the same functions and is available around the clock.

If you have a question that requires a representative's response, you can submit it through your account's secure message center. Fidelity typically responds to messages within one business day. For urgent issues that cannot wait until the next business day, some Fidelity accounts include access to after-hours support through premium service tiers — check your account documentation to see whether this applies to you.

Checking Fidelity's Status Before You Call

Rather than guessing whether Fidelity is open, you can check the company's website directly. Fidelity publishes its holiday schedule and any temporary service changes on its main website. You can also call the main customer service line and listen to the automated greeting, which will state whether representatives are currently available.

If you are calling from outside the United States, Fidelity has international phone lines with different hours. Check the Fidelity website for the phone number that serves your region and its specific hours of operation.

Different Hours for Different Account Types

Fidelity operates multiple service lines, and not all of them keep the same hours. Retirement account support, brokerage account support, workplace plan administration, and advisory services may each have slightly different schedules. Before calling, identify which type of account you need help with, then confirm the hours for that specific line.

The main customer service number (1-800-343-3548) can route you to the correct department and tell you whether that department is currently open. This saves you from being transferred multiple times or calling back later.

What to Do If You Cannot Reach Fidelity

If you call and cannot reach a representative, first confirm that today is not a federal holiday or weekend. If it is a business day and the line is busy, try calling back in 15 to 30 minutes — wait times fluctuate throughout the day. Early morning (before 10 a.m. Eastern) and late afternoon (after 5 p.m. Eastern) often have shorter hold times than midday.

If you do not want to wait on hold, use your online account to handle routine tasks like checking balances, viewing statements, or placing trades. For questions that require a conversation, submit a secure message through your account and expect a response within one business day. This method also creates a record of your question and Fidelity's response.

Frequently Asked Questions

Is Fidelity open on Saturday?

Some Fidelity service lines offer limited Saturday hours, typically from 9:00 a.m. to 5:00 p.m. Eastern Time, but not all departments are staffed on weekends. Call 1-800-343-3548 to confirm whether the service you need is available on Saturday, or use the website and app, which are open 24/7.

Can I trade stocks when Fidelity's phone lines are closed?

Yes. You can place trades through the Fidelity website or mobile app at any time, including nights, weekends, and holidays. However, the trade will execute during the next market session — stock exchanges themselves have their own hours and are closed on weekends and federal holidays.

What time does Fidelity close on weekdays?

Most Fidelity customer service lines close at 7:00 p.m. Eastern Time on weekdays. Some specialized departments may close earlier. If you are calling late in the day, confirm the closing time for your specific service line before dialing.

Does Fidelity have 24/7 customer support?

Fidelity does not offer 24/7 phone support. However, you can access your account online or through the mobile app at any time. Premium account holders may have access to after-hours support — check your account details or call during business hours to ask whether this service is included with your account type.

What happens if I need help on a holiday?

Fidelity is closed on federal holidays, so you cannot reach a representative by phone. Use your online account to handle what you can, and submit a secure message with your question. Fidelity will respond when it reopens the next business day. For true emergencies, some premium accounts include after-hours contact options — review your account materials to see whether this applies to you.